What Is Knowledge

Management?
Knowledge Management
Lecture-2
What is knowledge Management?
• Using accessible knowledge from outside sources
• Embedding and storing knowledge in business
processes, products and services
• Representing knowledge in database and
documents
• Promoting knowledge growth
• Transferring and sharing knowledge
• Assessment of knowledge assets and its sources
 Definition
• Knowledge Management is a strategy of
gather and disseminating the relevant
knowledge to the right people to to facilitate
business processes and gain competitive
advantage
 Knowledge Sources
• Customer knowledge
• Product/market knowledge
• Financial knowledge
• Personal practices and expertise
• Collective and individual experiences
 Use for knowledge Management
• To identify new business opportunity
• To adapt to ever changing circumstances
• Making informed decision
• Project current and future trends
• Smooth flow of tasks/processes
• Creativity and innovation
 Key Challenges
• Identifying business needs for KM
• Identifying the sources of knowledge in business
• Identifying the type of knowledge required
• Data sifting
• Translating data into application
• Retaining objectivity
• Measuring the impact of KM
• Identifying means for enhancement and
improvement of KM
 KM Life Cycle
• Capturing:
• Organizing
• Refining
• Transfering