Chapter#3

The Analysis and Design of

Work
Work-Flow Analysis
• Work-Flow Design:
“The process of analyzing the tasks necessary for production of a
product or service, prior to allocating and assigning these tasks
to a particular person.”

• Organizational Structure:
“A formal network of relationships among jobs/people within an
organization.”
Organizational Structure

Centralization

Dimensions

Departmentalization
Structural Configuration
2.Divisional

1.Functiona Product
l

Geography

Customer
Job Analysis and Importance
“The process of getting detailed information about a job is
called as Job analysis”

It is important for managers for:

1.Work Redesign
2.Human Resource Planning
3.Selection
4.Training
5.Performance Appraisal
6.Career planning
7.Job evaluation
Job Analysis Information

Job Job
Description Specification
Job Analysis Methods
1.Position Analysis Questionnaire:
A standardized job analysis questionnaire containing 194
questions about work behaviors, work conditions, and job
characteristics that apply to a wide variety of jobs.
Sections of PAQ:
 Information input
 Mental processes
 Relationships with other persons
 Job context
 Other characteristics
Fleishman Job Analysis System

Job analysis technique that asks subject-matter

experts to evaluate a job in terms of the abilities
required to perform the job.
Job Design
“Defining how the work will be performed and the
tasks in the given job”

Job Redesign:
“Changing the tasks or the way work is performed
in an existing job”
Approaches to Job Design
Mechanistic

Perpetual- Job Motivational

Motor
design

Biological