The 14 points of managing

Deming's fourteen points for Total Quality Management

1. Create constancy of purpose
2. Adopt the new philosophy
3. Cease dependence on inspection
4. End the practice of awarding business on the basis
of price tag.
5. Improve constantly
6. Institute training
7. Institute leadership
8. Drive out fear
9. Break down barriers
10. Eliminate slogans, exhortations, and targets
11. Pride of workmanship
12. Abolishment of the annual or merit rating
13. Education and self-improvement
14. Transformation