PROFESSIONAL ETHICS FOR

HOSPITALITY INDUSTRY
Introduction
Ms. Baby-Lyn D. Ravago

Ethics for Hospitality

Industry
What does the word profession mean?
 Profession means a type of job requires special training and that brings a
fairly high status.

What is ethics mean?

 Moral principles that govern a person's behavior or the conducting of an
activity.
 It refers to the evaluation of moral values, principles and standards of
human conduct and its application in daily life to determine acceptable
human behavior.
PROFESSIONAL ETHICS
Symbolize professionalism
Protect group interests
Specify membership etiquette
Inspire good conduct
Educate and discipline members
Enumerate principles, express ideals
Offer rules and guidelines
Codify rights
ETHICS IN HOSPITALITY
Three reasons why the hospitality industry should be concerned with ethics:

 Many unethical actions are also illegal

 Most people want to act ethically
 Teamwork demands integrity and honesty.
Why ethics is so important in Hospitality Industry?

Competitive Industry
If customers and employees are dissatisfied, they leave
fast.
When you do any business, TRUST is the main key for
success.
Profits and ethics are inversely proportional
Long term effect on the organizations profitability is
positive
May reduce the company’s profit
Benefits of ethics in Hospitality

Contribute to productivity by minimizing the cost of

business transactions.
Establishing customer loyalty.
Maintaining social capital
Successful team employees.
10 Basic Ethical Principles for Hospitality
Honesty
Integrity
Trustworthiness
Loyalty
Fairness
Concern and Respect of others
Commitment to Excellence
Leadership
Reputation and Morale
Accountability
Guide Questions:
1. How important is professionalism in hospitality
industry?
2. How can we develop professionalism in the hospitality
industry?
3. What are the professional ethics to the hospitality?
4. What is professionalism in the work place?
5. What is the role of professional ethics?