Professional Documents
Culture Documents
by John Loucks
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Overview
Introduction
Historical Milestones in OM
Factors Affecting OM Today
Different Ways of Studying OM
Wrap-Up: What World-Class Producers Do
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Introduction
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Organizational Model
Finance
Sales HRM
OM
QA
Marketing
MIS Accounting
Engineering
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Entry-Level Jobs in OM
Purchasing planner/buyer
Production (or operations) supervisor
Production (or operations) scheduler/controller
Production (or operations) analyst
Inventory analyst
Quality specialist
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Historical Milestones in OM
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The Industrial Revolution
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The Industrial Revolution
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Scientific Management
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Human Relations and Behavioralism
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Operations Research
Global Competition
Quality, Customer Service, and Cost Challenges
Rapid Expansion of Advanced Technologies
Continued Growth of the Service Sector
Scarcity of Operations Resources
Social-Responsibility Issues
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Studying Operations Management
Operations as a System
Decision Making in OM
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Operations as a System
Production System
Conversion
Inputs Outputs
Subsystem
Control
Subsystem
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Inputs of an Operations System
External
Legal, Economic, Social, Technological
Market
Competition, Customer Desires, Product Info.
Primary Resources
Materials, Personnel, Capital, Utilities
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Conversion Subsystem
Physical (Manufacturing)
Locational Services (Transportation)
Storage Services (Warehousing)
Exchange Services (Retailing)
Other Private Services (Insurance)
Government Services (Federal)
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Outputs of an Operations System
Direct
Products
Services
Indirect
Waste
Pollution
Technological Advances
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Production as an Organization Function
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Decision Making in OM
Strategic Decisions
Operating Decisions
Control Decisions
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Strategic Decisions
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Operating Decisions
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Control Decisions
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What Controls the Operations System?
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Wrap-Up: World Class Practice
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Chapter 1 HW Assignment
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End of Chapter 1
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