Data Lookup Rule

Presented by –Pratiksha Kiran Chaudhari

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 Agenda

 What is Data Lookup rules

 How to create data lookup rules in ServiceNow?
 Difference between data lookup rules & assignment rule

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What is Data Lookup in ServiceNow?

 Data Lookup is a way to populate information based on rules. It allow

administrators to specify the conditions and fields where they want data
lookups to occur. 

- For example, on Incident forms, there are priority lookup rules for the
sample data that automatically set the incident Priority based on the
incident Impact and Urgency values.

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How to create Data Lookup Rule?
Let’s Take One Example :

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 Create a custome Data Lookup table :
Create a custom table to store lookup data.

Custom data lookup table

Field: Values:
Label DataLookup(AssignmentGroup)
Table name u_datalookup_assignmentgroup
Extends table (Data Lookup Matcher Rules)
dl_matcher – backend name

Add a data lookup value to the data lookup table

1. catgory
2. subcategory
3. Assignment group
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Create a data lookup definition record
Data lookup requires a definition record that specifies how to set one or more
field values when specified conditions are met.
1. Navigate to System Policy > rule > Data Lookup definition
2. Click New
3. Click Data Lookup rule
4. Fill the records in Form.

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 Add the Records for creating values for data Lookup in custom table as given
in usecase:

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Difference between Data Lookup Rule and
Assignment Rule.

 Lookup rules run onChange when the lookup values match the rule, it
Immediately sets its Setter , Where Assignment rules run on insert/update
the records.

 Assignment rules can use a script to set the setter Field , where lookup
rules require an exact match.

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 Thank You!!!!!

Pratiksha KC