Capital One, Canada Card – Intonation Patterns

Agenda

1. Subtitle
Introduction

2. The Importance of Intonation Patterns

3. Rising, Falling & Non-Final Intonation

4. Rhythm Practice

5. Wrap-up
 Intonation
“Intonation” stands for the melody of language and is made up of pitches that rise and fall
while speaking.

There are three types of intonation:

Falling Rising Non-Final

 Why is Intonation so important?

Words alone cannot

work. It can indicate
It makes your speech
In spoken language, anger, surprise, It will show clarity,
more dynamic and
intonation replaces confusion, conviction and
interesting to listen
punctuation. hesitation, sarcasm, trust.
to.
interest, or lack of
interest.
 Rising Intonation

When speaking, we need to rise the pitch of your voice at the end of a sentence to create “rising intonation.” It is
used in “Yes / No questions.”
•Are you taking care of this business project?
Examples:
•Have you recently contacted the merchants?

•Do you know when that merchandise arrives?

•Have you ever applied for a credit card with us?

5
 • Practice Rising Intonation
•Did you receive the statement last week?
•Have you ever done business with this company?
•Are you aware of the new subscriptions?
•Do you remember when it was canceled?
•Did they give you anything in writing to confirm the cancellation?
•Are you still getting the service?
•Do you still have a copy of the confirmation e-mail?
•Is there any other charge you don’t recognize?

6
 Falling Intonation

In English, we need to low our pitch at the end of the sentence to produce a “falling intonation.”
This intonation is used for a variety of reasons:

Statements: Falling intonation is used in Questions: Falling intonation is also used

simple sentences when asking questions if they contain

For example: interrogative words such as where, what,

why, when, how, and who. For example:
•My name is John Park.
•What is your best contact number?
•Your current balance is $52.99
•When did you last use your credit card?
•Your credit limit is $2000.

7
 • Practice Falling
Intonation
• I need to transfer the call to the Fraud department.
• I can give you the merchant’s phone number to ask for a refund.
• Capital One just wants to make sure that you are able to recognize the transactions.
• What is your best contact phone number?.
• I am going to transfer your call to the Transactions department.
• I will place you on hold for no longer than 2 minutes.
• Where did you make the transaction?.
• I am going to remove the restrictions on your account.

8
 Non-Final Intonation

Introductory Words: Non-final intonation is used with introductory words, such as actually,
consequently, by the way, etc.

Examples:
•Actually, I will go ahead and send you the new card in 2 business days at no charge.

•Remember, you can also activate your new card online.

•Before continuing, let me ask you some questions about this request.

9
 • Practice Non-final Intonation

1. As a matter of fact, I know how to proceed regarding this business case.

2. Actually, I tried to use the card and it was declined.

3. For example, there are three charges here that I do not recognize.

4. By the way, I contacted them due to unauthorized charges on my card.

5. However, I'm not going to authorize my son to make changes on the account.

6. On the other hand, it would be good to be able to make payments over the phone.

10
 Let’s Make it Work!

I will go ahead and Your new card will

Customer reviews cancel this credit arrive in the next 5
So, you are calling Let me explain to
indicate that many card to request a to 7 business days
us to report some Are these online you how this fraud
modern mobile new one for you. at no charge. I also
suspicious activity transactions report will work
devices are often Remember that recommend you to
on your credit card familiar to you? and give you some
unnecessarily your are covered update your online
account, right? recommendations.
complicated. by our $0 fraud payment if you
liability policy. have any.
 Rhythm Practice: Stress + De-Stress

Badge Complete Name Surveys Language Barriers

20055525 Laura Hernadez Walton 15 0
20050477 Hellen Jimenez Picado 5 0
20050145 Sergio Sanchez Leiton 14 0
 Extra Life-Saving Pronunciation Links

Resources:

Minimal Pairs Intonation Patterns Vowel Sounds Consonant Sounds Pronunciation Review Tongue Twisters

Common Mispronounced Tips About Pronunciation English Pronunciation Practice Connected Speech
Words
Thank
You!