TQM – Assignment 2

Submitted by – Trisha sinha

2021MMBA07ASB150
 QUESTION 1

The Head of Centralized Network Operations Center of a leading Telecom

company collected data on code implementation time for the codes
implemented during the last three months. Using the data provided to you
confirm whether the data collected is normal or not.
P > 0 . 0 5 , N u l l Hypothesis i s A c c e p t e d ,
G iv e n d a t a f o l l o w s N o r m a l d i s t r i b u t i o n .
There is no significant difference.
 QUESTION 2
A Bank Manager collected data on credit card transaction time for 30 customers in
the last week. Using the data provided to you plot a Run Chart to visualize the
trend and determine presence of any special causes for variation.
P>0.05 for oscillation therefore no
o s c i l l a t i o n P< 0 . 0 5 f o r trends i s a t r e n d o f
data w h i c h i s a cause f o r variance
Expected runs i s n o t equa l t o a c t u a l number
o f run
 QUESTION 3

In order to improve Pizza delivery time, the Chicago Manager compares his
outlet’s delivery time with that of New York, which is performing at acceptable
service levels. With the data provided to you analyse if the performance of the
two pizza delivery outlets is significantly different.
 QUESTION 4

The Regional Channel Sales Manager records data on monthly market

promotion expense (x1), Number of channel partner executives (x2), Number
of market promotion executives (x3), sales geography (x4) and sales revenue
(y). Using the data provided to you perform Multiple Linear Regression
analysis to investigate relationship between x’s and y and interpret the result.
THANK YOU