Professional Documents
Culture Documents
IIWBR 30 Jan
IIWBR 30 Jan
LEADERSHIP SKILLS
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Jean Lebedun, Ph.D, Managing Workplace Conflict; Urbandale, IA;
Provant Media Publishing, 1998
Muriel Solomon, Working With Difficult People; New York, NY;
Prentice Hall Press, 2002
Gary McClain, Ph.D, and Deborah S. Romaine, Managing People
Book; Avon, MA; Adams Media Corporation, 2002
Lani Arrendondo, Communicating Effectively; New York, NY; McGraw
Hill, 2000
Kirk Blackard, James W. Gibson, Capitalizing on Conflict; Palo Alto,
CA; Davies-Black Publishing, 2002
Chris Roebuck, Effective Communication; New York, NY;
AMACOM,1998
Marlane Miller, Brainstyles; New York, NY; Simon & Schuster, 1997
Edward M. Marshall, Transforming The Way We Work; New York,
NY; AMACOM, 1995
Douglas Stone, Bruce Patton, Sheila Heen, Difficult Conversations;
New York, NY; Penguin Books,1999
Daniel Dana, Conflict Resolution; New York, NY; McGraw Hill, 2001
Lynne McClure, Ph.D., Anger and Conflict in the Workplace;
Manassas Park, VA; Impact Publications, 2000
N. Elizabeth Fried, Ph.D., Outrageous Conduct: Bizarre Behavior at
Work; Dublin, OH; Intermediaries Press, 1999