Human Resource

Management
TWELFTH EDITION

GARY DESSLER
BIJU VARKKEY

Part 1 | Introduction

Chapter 1

Introduction to Human Resource Management

Copyright © 2011 Dorling Kindersley (India) Pvt. Ltd
Authorized adaptation from the United States edition of Human
Resource Management, 12/e
 The Management Process

Planning

Controlling Organizing

Leading Staffing

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Authorized adaptation from the United States edition of Human
Resource Management, 12/e 1–2
Human Resource Management at Work
• What Is Human Resource Management
(HRM)?
 The process of acquiring, training, appraising and
compensating employees
 And of attending to their labour relations, health,
safety and fairness concerns
 The policies and practices involved in carrying out
the “people or human resource aspects of a
management position
• The purpose is to build good relationships with
employees and work with them to achieve
organizational goals
Copyright © 2011 Dorling Kindersley (India) Pvt. Ltd
Authorized adaptation from the United States edition of Human
Resource Management, 12/e 1–3
People Aspects of a Manager’s Job

• Conducting job analysis

• Planning labour needs and recruiting job candidates
• Orienting and training new employees
• Managing wages and salaries
• Providing benefits and other incentives
• Appraising performance
• Communicating
• Training employees and developing managers
• Building employee engagement

Copyright © 2011 Dorling Kindersley (India) Pvt. Ltd

Authorized adaptation from the United States edition of Human
Resource Management, 12/e 1–4
Personnel Mistakes That HRM Can Help Avoid

• Hiring the wrong person for a job

• Experiencing high turnover
• Having your people not doing their best
• Having your company in court due to discriminatory actions
• Having your company cited for unsafe practices
• Allowing a lack of training to undermine your department’s
effectiveness
• Committing unfair labour practices

Copyright © 2011 Dorling Kindersley (India) Pvt. Ltd

Authorized adaptation from the United States edition of Human
Resource Management, 12/e 1–5
Line and Staff Aspects of HRM
• Line manager
A manager who is authorized to direct the work of
subordinates and is responsible for achieving the
organization’s tasks
• Staff manager
A manager who assists and advises line managers

• HR managers are usually staff managers

Copyright © 2011 Dorling Kindersley (India) Pvt. Ltd

Authorized adaptation from the United States edition of Human
Resource Management, 12/e 1–6
Line Managers’ HRM Responsibilities
1. Placing the right person in the right job
2. Helping new employees in the organization (orientation)
3. Training employees for jobs that are new for them
4. Improving the job performance of employees
5. Gaining cooperation and developing smooth working relationships
6. Interpreting the firm’s policies and procedures
7. Controlling labour costs
8. Developing the abilities of each worker
9. Creating and maintaining departmental morale
10. Protecting employees’ health

Copyright © 2011 Dorling Kindersley (India) Pvt. Ltd

Authorized adaptation from the United States edition of Human
Resource Management, 12/e 1–7
 The Changing Environment of
Human Resource Management

Globalization Trends

Technological Trends
Changes in Human
Resource
Management
Trends in the Nature of Work

Workforce Demographic Trends

Copyright © 2011 Dorling Kindersley (India) Pvt. Ltd

Authorized adaptation from the United States edition of Human
Resource Management, 12/e 1–8
 The Changing Role of
Human Resource Management

Strategic Human Resource

Management

Responsibilities for HR Creating High- Performance

Managers Work Systems

Measuring the HRM Team’s

Performance

Copyright © 2011 Dorling Kindersley (India) Pvt. Ltd

Authorized adaptation from the United States edition of Human
Resource Management, 12/e 1–9