Customer Service Activities of

Sunrise Bank Limited

By
Sandesh Silwal
Exam Roll Number : 16283/15
Introduction to Sunrise
Bank Limited
• Established on October 12, 2007 as a ‘A’ level Financial
Institution.
• The bank currently has 116 branches, 29 branchless
banking units, 4 extension counters and 121 ATM
• Slogan of the bank is “Rising to Serve””.
• Paid up Capital :8.15 Billion
 Objectives of Internship
To fulfill the partial requirement of the BBA eighth
semester of Faculty of Management, Tribhuvan
University.
To observe the general banking procedure and workflow
of Customer Service Department of SRBL.
To present the understanding of banking organization and
its working procedures.
To understand and present the differences in classroom
studies and real work life.
Activities performed

Helping the customers in filling up various forms like account

opening forms, joint account forms, Mobile Banking forms, Fixed
Deposit forms.

Issuance of new cheque

Telephone handling and dealing with the customers

Issue of Bank Statement at the time of requirement of the customers.

ATM Card distribution.

Problem Solved
• Assisted the staff of respected department by e-filing the
account opening form and by documentation of file.
• Handled the query of the customers.
• Checked all the missing documents and informed the
concerned staff
Lessons learnt
 Learnt using the banking software for opening account,e-
filing, finding out the numbers of customer, making new
cheques etc
 Time management skill and its importance were learnt.
 Learnt to check account number and balance of
customer.
 Understood the function of various department
Conclusion
 For student who are planning to enter in the permanent
workforce, internship provides a great chance to learn by
doing in a workplace setting.
THANK YOU !