Introduction to Operations

What is Operations Management?

Operations management (OM) is defined as the design,

operation, and improvement of the systems that create and

deliver the firm’s primary products and services.

 What is a Production System?
Defined

A production system is defined as a user of resources to transform inputs into some desired

outputs. Goods and Services are outputs.

What are the inputs, outputs, transformation process of Kristen’s? Feedback mechanisms?

Is Kristen’s a service or good output?

Operations Strategy
Strategy Process

Customer Needs

Corporate Strategy

Operations Strategy

Decisions on Processes
and Infrastructure
Henry Mintz-berg model
Mintz-berg's Organizational Model divides
the organization into the following basic
parts –ideology, strategic apex, medium
level, techno-structure, supporting forces and
operating core