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ISO 9001:2015 Quality Management Overview

ISO 9001 provides guidelines for quality management systems that help organizations ensure they meet customer and regulatory requirements. It is implemented by over a million organizations globally. [ISO 9001] concerns processes, not products or services directly. Following the ISO 9001 standards helps organizations improve credibility, satisfy customers, and build a culture of continual development. The 10 clauses of ISO 9001 cover topics like leadership, planning, support, operations, performance evaluation, and continual improvement.

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Md. Junayed Ferdous
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111 views15 pages

ISO 9001:2015 Quality Management Overview

ISO 9001 provides guidelines for quality management systems that help organizations ensure they meet customer and regulatory requirements. It is implemented by over a million organizations globally. [ISO 9001] concerns processes, not products or services directly. Following the ISO 9001 standards helps organizations improve credibility, satisfy customers, and build a culture of continual development. The 10 clauses of ISO 9001 cover topics like leadership, planning, support, operations, performance evaluation, and continual improvement.

Uploaded by

Md. Junayed Ferdous
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Quality

Management
System
An Overview of ISO 9001:2015
What is ISO?

 ISO stands for International Organization for Standardization


The word ISO came from the Greek work “ isos” which means EQUAL
What is ISO 9001?
 ISO 9001 helps organizations to implement Quality Management System.

 Implemented by more than a million organizations in around 175 countries.

 Quality refers to all those features of a product (or service) which are required by the customer.

 Quality management means what the organization does to enhance customer satisfaction,

and achieve continual improvement of its performance.

 Management system means what the organization does to manage its processes, or activities

in order that its products or services meet the organization’s objectives, such as satisfying the
customer's quality requirements and complying to regulations
Timeline ISO 9001:2015?
1980
2000
Technical Committe Formed
First Major Revision
1987
First Edition 2008
Second Minor Revision
1994 2015
First Minor Revision Second Major Revision
Processes, not Products
 ISO 9001 concern the way an organization goes about its work.

 It is not product standards.

 It is not service standards.

 It is process standards.

 They can be used by product manufacturers and service providers.

 Processes affect final products or services.

 ISO 9001 gives the requirements for what the organization must do to manage processes

affecting quality of its products and services.


Benefits of ISO 9001:2015
 Improve Credibility or Image

 Common language for dealing with customers and suppliers worldwide in B2B

 Satisfying customers and other stakeholders

 Build Continual Development Culture

 Increase of Employer Engagement


Standards for ISO 9001

 There are 10 Clauses / Standards in iso 9001

 First 3 Clauses are Introductory.

 The ramaining 7 are known as Auditable Clauses.


Clause 4

- Context of the Organization

 Internal and External Issues


 Needs and Expectations of Interested Parties
 Scope of the Organization
Clause 5

- Leadership

 Accountability of the Top Management


 Quality Policy
Clause 6

- Planning

 Addressing Risks and Opportunities


 Quality Objectives
 Changes of Planning
Clause 7

- Support

 All resources will be working as a Support for QMS implementation


 Competency
 Awareness
 Communication
 Documented Information
Clause 8

- Operation

 Planning and Control


 Determining Requirements by customer communication (Review, change etc)
 Design and Developement
 Control of externally provided products or services
 Product or service Provision (Control of provision, identification, property belonging
to customers or external providers, preservation, post delivery activities)
 Release of Products
 Control of Non-conforming outputs
Clause 9

- Performance Evaluation

 Monitoring, measurement, analysis and evaluation (Customer Satisfaction


Perspect)
 Internal Audit
 Management Review Meeting
Clause 10

- Continual Improvement

 Non-Conformity
 Corrective Action Plan (CAP)
 Continual Improvement
Thank You

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