BEHAVIORAL

INTERVIEW
LEVEL LEVEL
1 2
 1 2 3 11 12 13

4 5 6 14 15 16

7 8 9 10 17 18 19 20

21 22 23 31 32 33

24 25 26 27 34 35

28 29 30
 C
B J
A I
H Q
G P
F O W
E N V
D M U AA
L T Z DD
K S Y CC
R X BB
Tell me about yourself
Skills
Knowledge
1 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Describe a situation where
you felt you had not
1 Your Time is UP
communicated well. How did
you correct the situation?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
2 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Describe a challenging situation
you’ve ever had? How did you
2 Your Time is UP
handle?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
3 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Describe a situation in which you were
able to effectively "read" another person
3 Your Time is UP
and guide your actions by your
understanding of their individual needs or
values.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
4 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
What is the most difficult challenge you
have faced in your work. How did you
4 Your Time is UP
handle the situation

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
5 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

How do you keep your superior informed

5 Your Time is UP
about what is being done in your work
area?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
6 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

What kinds of communication situations

6 Your Time is UP
cause you difficulty? Give an example.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
7 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Tell us about the most difficult customer
service experience you’ve encountered
7 Your Time is UP

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
8 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Give an example of an important goal that
you set in the past. Tell us about your
8 Your Time is UP
success in reaching it

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
9 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a situation when you had to

9 Your Time is UP
speak up in order to get a point across that
was important to you.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
10 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Describe a time when you provided

10 Your Time is UP
feedback to your peer about his
performance.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
11 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

What assignment was too difficult for you,

11 Your Time is UP
and how did you resolve the issue.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
12 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

How do you demonstrate to others that

12 Your Time is UP
you are listening? Give an example.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
13 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Cite a time when your integrity was

13 Your Time is UP
tested?
How did you handle the situation.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
14 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time when you had to work

14 Your Time is UP
in a team. What did you expect of the other
team members?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
15 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

What is the biggest decision you have

15 Your Time is UP
made in your life what was the outcome.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
16 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time when you completely

16 Your Time is UP
disagreed with the way your team was
working? How did you handle it?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
17 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

How do you keep your superior informed

17 Your Time is UP
about what is being done in your work
area?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
18 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Describe the experience when you were
able to improve the performance of your
18 Your Time is UP
work unit. What was you’re role and the
outcome

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
19 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell me about one significant achievement

19 Your Time is UP
you have done. What was the outcome

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
20 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

When was the time you got frustrated…

20 Your Time is UP
how did you handle it

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
21 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

What role have you typically played as a

21 Your Time is UP
member of a team? How did you interact
with other members of the team?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
22 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about the most difficult challenge

22 Your Time is UP
you faced in trying to work cooperatively
with someone who did not share the same
ideas.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
23 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about the most difficult challenge

23 Your Time is UP
you faced in trying to work cooperatively
with someone who did not share the same
ideas.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
24 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Describe a situation in which you had to
arrive at a compromise or help others to
24 Your Time is UP
compromise. What was your role? What
steps did you take? What was the end
result?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
25 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Site an instant where you handle an erring

25 Your Time is UP
customer who seems he/she always right
and knows everything

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
26 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Describe something you have done to

26 Your Time is UP
improve the performance of your work
unit.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

27 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Describe a recent situation in which you

27 Your Time is UP
convinced an individual or a group to do
something.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

28 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Have you ever been on a team where

28 Your Time is UP
someone was not pulling their own
weight? How did you handle it?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

29 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

How can you demonstrate teamwork and

29 Your Time is UP
cooperation in the achievement of a
specific task?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

30 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Share your sadness experience you have

30 Your Time is UP
encountered in your life, how did you
handle the situation

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

31 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

31 Your Time is UP
Tell us about a time when you had to lead
a group to achieve an objective.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

32 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

32 Your Time is UP
Tell me about how you work effectively
under pressure. What was the result?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

33 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Tell us a time when you suggest an idea or
33 Your Time is UP
a thing which was contributory to the
completion of a project? What is your
reaction and outcome?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

34 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

34 Your Time is UP
What assignment was to difficult for you
and how did you resolve the issue?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

35 Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Provide us an instance when you made a
good deed or impact in your workplace..
35 Your Time is UP
What was it and how did it affect your
productivity? Or your office?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

A Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Describe a situation in which you had to
arrive at a compromise or help others to
A Your Time is UP
compromise. What was your role? What
steps did you take? What was the end
result?
Situation Task Action Result
2 1 0
Tell me about yourself
Skills
Knowledge

B Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Describe a time when you went through a

B Your Time is UP
series of steps to influence an individual
or a group on an important issue.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

C Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Tell us about the project that you were
completely responsible for completing.
C Your Time is UP
how did you stay on task to complete it
even though no one was checking your
progress?
Situation Task Action Result
2 1 0
Tell me about yourself
Skills
Knowledge

D Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

D Your Time is UP
How do you handle problems with
customers? Give an example.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

E Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Give me an example of a client who was

E Your Time is UP
hard to communicate with and tell me how
you handled it.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

F Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

How do you go about establishing rapport

F Your Time is UP
with a customer? What have you done to
gain their confidence? Give an example.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

G Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

G Your Time is UP
Tell us about the most difficult customer
service experience you've encountered.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

H Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

How do you go about establishing rapport

H Your Time is UP
with a customer? What have you done to
gain their confidence? Give an example.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

I Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Give an example, tell us about a time when

I Your Time is UP
you had to go above and beyond the call
of duty in order to get a job done.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

J Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time when you had to

J Your Time is UP
handle an unreasonable request from a
customer. What did you do?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

K Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time when you encountered

K Your Time is UP
an angry customer. How did you handle it?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

L Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

What do you do when priorities change

L Your Time is UP
quickly? Give one example of when this
happened.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

M Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

M Your Time is UP
When you have a lot of work to do, how do
you get it all done? Give an example?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

N Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Give an example of an important goal that

N Your Time is UP
you set in the past. Tell us about your
success in reaching it.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

O Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time when you had to go

O Your Time is UP
above and beyond the call of duty in order
to get a job done.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

P Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

P Your Time is UP
When given an important assignment, how
do you approach it? Give an example.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

Q Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Describe a project or idea that was
Q Your Time is UP
implemented primarily because of your
efforts. What was your role? What was the
outcome?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

R Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Describe the most significant written

R Your Time is UP
document, report or presentation which
you had to complete.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

S Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Describe a situation when you had many
S Your Time is UP
projects or tasks due at the same time.
What steps did you take to get them all
done?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

T Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a situation in which you had

T Your Time is UP
to adjust to changes over which you had
no control. How did you handle it?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

U Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time when a coworker did

U Your Time is UP
not report to work and you had to take on
extra duties to help out in the absence of
the coworker.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

V Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

V Your Time is UP
Tell us about a time when you set and
achieved a goal.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

W Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

W Your Time is UP
What assignment was too difficult for you,
and how did you resolve the issue?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

X Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Describe something you have done that
X Your Time is UP
was new and different for your
organization that improved performance
and/or productivity.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

Y Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Give us an example of when you were
responsible for an error or mistake. What
Y Your Time is UP
was the outcome? What, if anything, would
you do differently?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

Z Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time when you improved

Z Your Time is UP
the way things were typically done on the
job.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

AA Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time when your peers gave

AA Your Time is UP
you positive feedback on the quality of
your work. What lead to your success?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

BB Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Tell us about a project that you were
completely responsible for completing.
BB Your Time is UP
How did you stay on task to complete it
even though no one was checking your
progress?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge

CC Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Tell us about a time when you felt it would
benefit the situation to disregard structure
CC Your Time is UP
or formal processes to achieve a better
outcome. What were the circumstances?
How did it turn out?
Situation Task Action Result
2 1 0
Tell me about yourself
Skills
Knowledge
DD Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Describe a project or idea that was

Your Time is UP
DD implemented primarily because of your
efforts. What was your role? What was the
outcome
Situation Task Action Result
2 1 0
Tell me about yourself
Skills
Knowledge
EE Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time when you use a

EE Your Time is UP
detailed procedure to successfully
complete a project.

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
FF Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

When was the time you got frustrated,

FF Your Time is UP
explain what happen and what was the
result?

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
DD Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question
Tell us about a time when someone in your
unit failed to deliver on his her work
Your Time is UP
GG commitments and it had a negative impact
on your productivity. How did you react to
said situation
Situation Task Action Result
2 1 0
Tell me about yourself
Skills
Knowledge
HH Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time you stepped up unto a

HH Your Time is UP
leadership role where you had to lead a
group of peers. How did you cope with it

Situation Task Action Result

2 1 0
Tell me about yourself
Skills
Knowledge
II Your Time is UP
Experience
Physical Characteristic
Attitude

2 1 0
 Your Question

Tell us about a time when you use a

II Your Time is UP
detailed procedure to successfully
complete a project.

Situation Task Action Result

2 1 0