BUSINESS

ETIQUETTE
What is Business etiquette is a set of
business manners that is accepted or required in

etiquette? a profession.
Business etiquette is a set of general
guidelines for manners and behavior in a
professional setting that allows
professionals to feel comfortable and safe
at work or in other professional settings.
 The 5 Types of Business Etiquette
• Workplace etiquette
• Table manners and meal etiquette
• Professionalism
• Communication etiquette: Phone, E-mail, In-person
• Meetings etiquette: In-person, virtual
 DIFFERENT CULTURE
o Different cultures don't see the world in
MANNERS o Australia
the same way. What we think is perfect
o Spain
manners may look imperfect to a
o United Kingdom
business colleague from another o France
culture. Even the appropriate amount of o Germany
personal space between two strangers o Saudi Arabia
o Hong Kong
varies around the world. Mastering
different cultural etiquette and protocol
helps you make a good first impression.
Manners and etiquette are an important part of any social situation. But when
cultural differences get in the way, a casual chat can quickly turn uncomfortable –
all because of one seemingly innocent comment that is actually considered
offensive or inappropriate in a different part of the world.
Asking someone’s age, for example, may be seen as a normal part of a
conversation in Indonesia, but to a native speaker of English, it’s an insensitive
question that makes the person who asked it seem rude.
Here are four similarly delicate topics to avoid when
conversing in English:
o Physical Appearance
o Marriage & Children
o Religion
o Tragedy
 Culture Clash

A situation in which the diverging attitudes, morals, opinions, or

customs of two dissimilar cultures or subcultures are revealed.
This may occur, for example, when people in different
professions, such as academics and business people, collaborate
on a project.
Avoiding Culture Clash (especially in the 1st meeting)
Appreciating Cultural Values
Dressing for International Success
Going Face to Face
Understanding Language Differences
Giving Gifts – or Not
Meeting Expectations