Group Technology.

Next-IT  Operating Model

 Rethinking the Next-IT Operating Model
How Technology is delivered? G42 as an AI & Cloud
External Customer

company
Customers

Strategic vendors

Customer Solutions & Services Delivery HUAWEI

Internal Customer
Business Units

Business Unit

Microsoft
Customer Data & Customer Case Dashboards Customer
Modules

Customer Platforms AI Platforms

Analytics Management & Reporting Notifications

 
Customer Operational Platforms

Information Security
Enterprise APIs

Data Privacy
Enterprise Service

IT Service Operations

IT Governance, Risk and Compliance

Platforms

Enterprise Applications

IT Enterprise Architecture
Strategic Service Provider
Group Technology

DevOps Services
Operational
Enterprise

Platforms

Technology Infrastructure
Rethinking the Next-IT Operating Model

How IT delivers value? IT Value Workstreams

Drive IT Value

Demand to Portfolio Requirements to Request to Fulfil Detect to Correct

Deploy

Measure and create

insights

Source: The Open Group IT4IT

 Rethinking the Next-IT Operating Model
Broker
Services
Domains & Processes
Organization & Relationships
IT Operating Model
Governance
Dimensions
Technology
Solutions & Location
Performance Management
People & competencies
Customers and Business Solutions (Internal & External)
Opportunities Solutions Services Delivery
Integrator Orchestrator
 Understand business  Integrate data and  Manage solution
needs services from internal delivery (performance,
 Advise on innovation and external sources cost and quality)
and technology  Manage integration  Ensure enterprise
enablement architecture, tools and obligations met and
opportunities   methods assets protected
Next-IT Roles
 Facilitate matching  Source services  Monitor and manage
business needs and  Manage service service performance,
service options integration and solution cost and quality
 Monitor and discover development  Coordinate across
new and evolving service providers and
service offerings resolve issues
 Evaluate available
services and potential
value
Offerings Services Services Delivery
Service Providers (Internal & External)
4
 Group Technology. Next-IT Operating Model
The Solutions Hub operating model consists of a
set of inter-related dimensions that deliver an
unique set of capabilities to the G42 Technology
Group.
Opportunities Solutions Services Delivery

Customers and Business Solutions (Internal & External)

Services

A. Manage customers
Domains & Processes

Organization & Relationships

 

B. Vision & Strategy

IT Operating Model

D. Transform
Governance
Dimensions

F. Analyse
H. Govern

I. Protect
C. Plan

E. Run
Technology

Solutions & Location

Performance Management Manage sourcing relationships

G. Manage sourcing

People & competencies

Service Providers (Internal & External)

Offerings Services Services Delivery

5
Group Technology. Services
 
 G42 Group Technology. Services Catalogue 2021
Solutions Hub
(EA & Product
Engineering)
• Technology assessment and
roadmap
• Enterprise and Solutions
Architecture definition
• End-2-End Corporate
Applications Delivery
• Corporate Applications
Support
• Corporate ERP operational
and evolutive support
• Enterprise Data Management
• Enterprise Applications
Integration
• UX Design
• Quality Management
G42 Confidential
G42 Confidential | Office of the Group CIO
DevOps
• Linux/Unix System
Administration and
Provisioning
• G42Cloud Tenant
Administration and Lifecycle
Management
• Virtual Machine, Database,
Kubernetes, and Network
Lifecycle Management
• Dev Pipelines, Build Cycle
Administration & Onboarding
• Developer Support
• DevSecOps
• DevOps Billing Management
• Custom Scripting and
Integrations
IT Service
Operations
• IT Service Desk Management
• IT Support Services
• IT Disaster Recovery
Management
• IT Business Continuity
Management
• IT Service Transition
Management
• Configuration & Change
Management
• IT Service Monitoring
• SLA Management and
Service Reporting
• Continual Service
Improvement
Information IT IT Governance,
Security & Data Infrastructure Risk &
Privacy Compliance
• Data Privacy • Windows Administration • IT Project Management
• Cyber Security Defense • Network Operations Design, Office
Center Architecture and Management • IT Strategy & Roadmap
• Identity & Access • Security Operations, Design, • IT Demand Management
Management Architecture and Management • IT Performance Management
• InfoSec Governance, Risk & • DNS, DHCP, & Email • IT Financial Management
Compliance Management • IT Vendor Performance
• Technology Risk • SharePoint And Remote Management
Management EndPoint Management • IT Risk Management
• InfoSec Policies & • IT Compliance Management
Procedures, Training & • IT Asset, Staff & Resource
Awareness Management
• Third Party Vendor Risk
Management
• Secure Code Review
• Red Teaming (Vulnerability
Management & Penetration
Testing)
• Brand Monitoring
7
Group Technology. Domains
 
 H. Govern
The Govern Domain, ensures that the IT domains are aligned to the current and future
need of the business.

B. Vision & Strategy

The Vision & Strategy Domain, formulates and maintains the
strategy for IT to ensure the solutions and services are
delivered efficiently enabling the business expectations

Offerings
Opportunities

C. Plan
The Plan Domain, formulates and maintains the IT portfolio
and prioritize the new investments required as part of the IT
Strategy that enables the business strategy.
A.

D. Transform
The Transform Domain, identifies and analyses business
 

requirements, translating them into business solutions and

test the overall capability, including the system and processes
to validate that they meet the requirements to ensure the

Services
Solutions

transition of the solutions into the production environment

G. Manage sourcing

which minimal business disruption

leverage IT expertise
Manage customers

Manage sourcing relationships

Service Providers (Internal & External)

Customers and Business Solutions (Internal & External)

E. Run
The Run Domain, provides and continuously improve
delivery of solutions and services in line with business
requirements
Group Technology. Next-IT Operating Model

The Manage Sourcing Domain, identifies requirements for supplier/partner services, selecting the right supplier and managing its performance

Services Delivery
Services Delivery

drive meaningful insights to support decisions

The Analyse Domain, provides the ability to analyse data to
F. Analyse
The Manage Customer Domain, identifies and prioritize demand for new IT services and improvements to existing services. Ensuring IT teams leverage business expertise and the business functions

compliant environment across all the IT domains and the business organization
The Protect Domain, provides the ability to maintain and standardize, safe, secure and
I. Protect
DRAFT FOR
DISCUSSION
Group Technology. Processes
 
 DRAFT FOR
DISCUSSION

Group Technology. Next-IT Operating Model

Opportunities Solutions Services Delivery

IT Business Partnering Management

A. Manage customers
Customer Service Management
Demand to Portfolio

IT Demand and Resource management IT Portfolio Management (PMO) Service Level Management

Solution/Service Solution/Service Service Operations

Design Transition
Solution/Service
Development   Product Management

Requirements to
Data Management
B. Vision & Strategy

Deploy

D. Transform
H. Govern

I. Protect
F. Analyse
Quality Management
C. Plan

E. Run
Knowledge Management

IT Strategy Management Enterprise Architecture management

IT Infrastructure Management

Security and Access Management Request to Fulfil

Risk and Compliance Management

Sourcing and procurement management Manage sourcing relationships Vendor performance management
G. Manage sourcing

Offerings Services Services Delivery

Detect to Correct
 DRAFT FOR
DISCUSSION

Group Technology. Next-IT Operating Model

ID IT Process Name (L1) IT Process Description IT Process Owner

IT Business Partnering Management RD

Customer Service Management MP

IT Portfolio Management (PMO) RD

Service Level Management MP

IT Demand and Resource management RD

Solution/Service Design JM

Product Management JM

Service Operations   MP

Solution/Service Transition CT

Solution/Service Development JM

Data Management JM

Quality Management CT

Knowledge Management MP

IT Strategy Management RD

Enterprise Architecture management JM

IT Infrastructure Management A

Security and Access Management D

Risk and Compliance Management RD

Vendor performance management MP

Sourcing and procurement management RD

 DRAFT FOR
DISCUSSION
IT Portfolio management

Project prioritization

Process Name
Portfolio monitor and reporting

XX. Process
Architecture management
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Process Description Process Owner Head Name

Product Description

Sub Processes Key Interactions Organization Tools & Frameworks

 Sub Process 1  Interactions/Engagement with other Roles that participate in the process  Tools and/or Frameworks to support the
 Sub Process 2 processes Governance structure that support the process
 Sub Process 3 process

 
Artefacts KPIS

Inputs: Outputs:  % KPI 1

 % KPI 2
 % KPI 3
 DRAFT FOR
DISCUSSION
IT Portfolio management

Project prioritization

Process Name. Maturity Self-assessment

Portfolio monitor and reporting

XX. Process
Architecture management
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Stage II Stage III Stage IV Stage V

Stage I Initial/Under Development Defined Linked to Business Objectives Continuous Improvement
Dimensions No Existant

Strategy

Process

 
Roles

Tools & Technologies

Performance Measures
 DRAFT FOR
DISCUSSION
IT Portfolio management

Project prioritization

Enterprise Architecture (EA) Management

Portfolio monitor and reporting

XX. Process
Architecture management
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Process Description Process Owner Juan Mestas

The Enterprise Architecture Management process provides a structured approach to describe and maintain the current and future state of the architecture for Group Technology, extending to the
different Business Units.

Sub Processes Key Interactions Organization Tools & Frameworks

 Enterprise Capabilities Planning  IT Strategy Roles:  Enterprise Architecture Repository

 Architecture Principles and Standards  IT Business Partnering Management  Enterprise Solutions Architecture Manager  Enterprise Meta-Model
Management  IT Portfolio Management (Planning)  Enterprise Solutions Architecture Lead
 Technology Lifecycle Management (Applications)
 Innovation Management  Product Management    Enterprise Solutions Architecture Lead
 Solution Design (Integration)
 Enterprise Solutions Architecture Lead
(Data)
Artefacts KPIS

Inputs: Outputs:  % Alignment of architecture projects with value drivers

 Business Requirements  Enterprise Meta-Model  % Degree of reuse across enterprise
 IT Portfolio  Enterprise Principles Catalog  % Reduced time to market for complex initiatives
 Enterprise Standards Catalog
 Technology Assessment  % Reduced total cost of ownership for technology (reduced IT chargeback to business)
 Technology Roadmap  % Improved business value of IT projects (measured through business cases)
 % Degree of integration across each (and all) domains

EA Management. Maturity Self-assessment
Stage I
Dimensions No Architecture
IT Architecture strategy does
not exist or is limited, and
little or no formal policies or
Strategy procedures are employed.
IT Architecture processes not
defined or deployed.
Process
Job descriptions not defined
(tacit information only). No
architect position.
Roles
No tool or technology
supporting IT Architecture
Tools & Technologies processes.
No performance measure
exists. No benchmark
Performance Measures information considered.
Stage II
Initial/Under Development
IT Architecture strategy is
developed, but not formally
communicated or updated.
Core processes are defined and
implemented. There is no unified
architecture standards across
technologies or business processes.
Existing architecture is patched, as
necessary.
Architect role introduced but
limited management or planning
team involvement in the
architecture process. Success
depends on individual efforts.
Basic tools (office suite, graphics
packages) are used to document
architecture.
Case-by-case analysis of variances
with standards is sometimes
performed.
Stage III
Defined
IT Architecture strategy is communicated
and ratified in all areas of the
organization and policies and procedures
are known and followed.
Core and support processes implemented.
Baseline and target architectures are
identified Transition plan is developed.
50% of new IT solutions are governed by
the IT architecture. Architecture is
reviewed for efficiency and possible
economies of scale.
Permanent staff accountable for
architecture development and
maintenance. Architecture personnel
actively involved in Program / Project
planning and approval.
Architecture documents on Intranet.
technical reference model and standards
profile framework established. Tools are
used to support maintaining architecture
documentation.
Adherence to Architecture standards and
cost of non-adherence is measured and
communicated.
Stage IV
Linked to Business Objectives
Formalized IT Architecture strategy
and relevant policies and procedures
are well understood by the IT
organization and are fully integrated
into day-to-day procedures.
IT Architecture updated regularly.
Most new IT solutions comply to the
IT architecture. Architecture is
reviewed and refined according to
business drivers/ IT strategy.
Architecture strategy begins to drive
some IT strategy initiatives.
Dedicated Architecture team. Senior
management directly involved in the
architecture review. Training and
certification process established for
key roles in architecture management.
Enterprise-wide standardized toolkit.
100% compliance with technical
reference and standards profile
framework.
Architecture balanced scorecard is
developed and implemented.
Architecture decisions tied to
improvement in business performance
measures.
DRAFT FOR
DISCUSSION
IT Portfolio management
Project prioritization
Portfolio monitor and reporting
XX. Process
Architecture management
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management
Stage V
Continuous Improvement
IT Architecture strategy is broadly
developed encompassing corporate
vision and strategy with goal of
designing & managing data architecture,
network architecture, computing
platforms & information repositories.
Processes continually improved to
integrate leading practices. Proactively
review system, application, and
technology infrastructure architectures
to ensure optimization of business
vision attainment.
Senior management team involved in
the optimization of the enterprise-wide
architecture development. Continuous
education. 360˚ performance evaluation
conducted for architecture team
members.
Architecture documents are used by
decision makers in the organization for
every IT-related business decision.
Architecture performance measures are
changed to monitor and address new
architectural and business issues.
 DRAFT FOR
DISCUSSION
IT Portfolio management

Project prioritization

IT Demand and Resource Management

Portfolio monitor and reporting

XX. Process
Architecture management
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Process Description Process Owner Roshan D.

Sub Processes Key Interactions Organization Tools & Frameworks

 IT Demand Management  IT Strategy Roles:

 IT Resource Management  IT Business Partnering Management  IT Demand Manager
 IT Portfolio Management (Planning)
 Product Management
 Solution Design  
Artefacts KPIS

Inputs: Outputs:
 Business Requirements
 DRAFT FOR
DISCUSSION

IT Demand and Resource Management.

IT Portfolio management

Project prioritization

Portfolio monitor and reporting

XX. Process
Architecture management

Self-assessment
Enterprise Architecture
management
Architecture Principles and
Standards management
Technology Lifecycle management

Stage II Stage III Stage IV Stage V

Stage I Initial/Under Development Defined Linked to Business Objectives Continuous Improvement
Dimensions No Architecture

Strategy

Process

 
Roles

Tools & Technologies

Performance Measures
 DRAFT FOR
DISCUSSION

Next-IT Operating Model

Next Steps
ID Activities Owner

1 Validate the proposed L1 Process Model Hadi A

2 Develop the L1 Process Charts IT Heads

3 Develop the L1 Process Self-Assessment IT Heads

4 Develop the L2/L3 Processes IT Heads

 
5 Develop Artifacts Templates IT Heads

6 Validate the proposed model Hadi A

Think. Share. Make it happen.