TROUBLESHOOT –

NATIONALITY

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NAME
PASSPORT NO

1. Click My Personal Details

1. Click Setting (3 lines) on top

right corner
1. Open MySejahtera application
2. Click Close

1. Click Profile
 TROUBLESHOOT –
NATIONALITY

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1. Click Bukan Warganegara /

Non-Malaysian
2. Upload a snapshot of Passport
3. Click Submit

1. Click Help 1. Click My Nationality is

incorrect, and I would like to
update my correct Nationality
 TROUBLESHOOT –
DATE OF BIRTH

1 2 3 4

NAME
PASSPORT NO

1. Click My Personal Details

1. Click Setting (3 lines) on top

right corner
1. Open MySejahtera application
2. Click Close

1. Click Profile
 TROUBLESHOOT –
DATE OF BIRTH

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1. Submit passport no (no

spacing)
1. Click Help 1. Click My Date of Birth is 2. Submit the correct Date of
incorrect, and I would like to Birth
update my correct Date of 3. Upload any proof stating the
Birth correct Date of Birth
4. Click Submit
 TROUBLESHOOT –
MYSEJAHTERA ID

1 2 3 4

NAME
PASSPORT NO

1. Click Change MySJ ID

1. Click Setting (3 lines) on top

right corner
1. Open MySejahtera application
2. Click Close

1. Click Profile
 TROUBLESHOOT –
MYSEJAHTERA ID

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1. Click My new MySJ ID is an

email
1. Enter an active email address 3. MySejahtera will send an OTP
and re-enter the same email to your email address to
address authenticate it
2. Click Confirm 4. Key in the OTP sent to your
new email address to verify
your new MySJ ID
5. Log out of MySejahtera, if it
doesn’t automatically do it for

you
6. Log into MySejahtera using
your new MySJ ID and your
previous password (which
does not change just because
you change your MySJ ID)