MANAGEMENT OF STRESS

Definition of Stress
Stress
 Pattern of emotional state and physiological

reactions occurring in response to demands

from within or outside the organization.

Eustress: Functional stress or positive stress

Distress: Dysfunctional stress or negative stress
 Transparency 7.2

General Adaptation Syndrome (Hans Selye)

 Stage 1 Stage 2 Stage 3
Alarm Reaction Resistance Exhaustion
 

Normal
Level of
Resistance

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Experiencing Stress

Perception

Past
Stressors Experiences Experiencing
Stress
Social Support

Individual
Differences
 SOURCES OF STRESS
WORK DEMANDS

Task Demands
 Change
 Lack of control
 New Technologies
 Career progress
 Work Overload

Interpersonal Demands
 Abrasive personalities
 Sexual Harassment
 Leadership styles
 SOURCES OF STRESS
ROLE DEMANDS
 Role Conflicts:
 Role Ambiguity

PHYSICAL DEMANDS
 Extreme environment
 Strenuous activities
 hazardous substances
 SOURCES OF STRESS
NONWORK DEMANDS
Family Demands
 Marital expectations

 Child rearing

 Parental care

 Financial Responsibilities

Personal Demands
 Religious activities
 Self-improvement tasks
 Major life events
 Inner Concerns
 SOME MAJOR CONSEQUENCES OF STRESS AT
INDIVIDUAL LEVEL
Emotional reactions:
 Fear, anger, guilt, grief

Mental reactions:
 Difficulty concentrating, confusion, nightmares

Physical reactions:
 Headaches, dizziness, fatigue, stomach problems

Behavioral reactions:
 Sleep and appetite problems, isolation, restlessness,
violence, substance abuse, accidents
All these may lead to Job Burnout
The condition of having no energy left to care, resulting
from chronic, unrelieved job-related stress and
characterized by physical and emotional exhaustion and
sometimes by physical illness.

 Physical exhaustion
 Emotional exhaustion
 Attitudinal exhaustion
Depersonalization
Low personal accomplishments
SOME MAJOR CONSEQUENCES OF STRESS AT
ORGANIZATIONAL LEVEL

 Participation Problems
 Absenteeism
 Tardiness
 Strikes
 Work Stoppage
 Turnover

 Performance decrements
 Costs resulting from poor quality of production
 Grievance
 Unscheduled machine downtime
PREVENTIVE STRESS MANAGEMENT

ORGANIZATIONAL STRESS PREVENTION

 Job Redesign
 Goal Setting
 Role Negotiation
 Social Support System
INDIVIDUAL STRESS AND CRISIS PREVENTION

 Life Style Management: Diet and Exercise

Physiological techniques: Relaxation and

Meditation
Its not stress that kills us, it is our reaction to it.
Hans Selye
 Cognitive Technique: Think yourself out of stress

“He who cannot change the very fabric of his thought will
never be able to change reality.”
Anwar Sadat

 Behavioural techniques: Learn to react differently

“Holding on to anger is like holding on to a hot coal with
the intent of throwing it at someone else; you are the one
who gets burned.”
Buddha
 Open up: Be expressive
You've got to dance like nobody's watching and love like
it is never going to hurt.
Ann Wells

 Seek Professional help if required

All of us, at certain moments of our lives, need to take
advice and to receive help from other people.

Alexis
 MANAGEMENT OF STRESS
ACTION PLAN:

 Clarify your personal vision

 Call ‘Time –Out’ every day.
 Play more
 Keep humour in life alive
 Celebrate
 Empower yourself
 Deal constructively with arguments
 Monitor critical self-talk
 Be more self-caring
 LIST OF STRESS AND CRISIS MANAGEMENT
PRINCIPLES

 It is not the stressor but the perception of the stress by us,

which is important.
 We need to become aware before considering change.
 Let us make relaxation a part of our life.
 We need to think first before passing judgment.
 Balancing our anger balances our life.
 We need to wipe our anxiety before it wipes us out.
 Enjoy balanced meals at regular times and cherish the gift.
 Let us start an exercise program and keep exercising
regularly.
 Do it now!
 Let us work on a plan, and then the plan will work for us.
THANK YOU!!!