Transaction processing systems Knowledge management systems Expert system and artificial intelligence Enterprise resource planning systems

E-commerce systems

 Transaction

processing systems (TP systems) are designed to collect, record, and manipulate the data related to a companys routine, day-to-day operations.

 Knowledge

management systems (KM systems) take the information in a companys TP systems and filter and analyze it to make it more useful to managers.

 An

Expert system is an advanced IT system that can reason through a companys information, diagnose problems, and suggest solutions. intelligence is an IT system that reasons and learns like a human being.

Artificial

 Enterprise

resource planning (ERP) systems are multimodule applications software packages that coordinate all of a companys functional activities.

 E-commerce

is trade that takes place between companies, and between companies and individual customers, using IT and the Internet.

 Jones:

Introduction To Business: How Companies Create Value for People III. A Functional Approach to Business 9. Information Technology and ECommerce: Managing Information, Knowledge, and Business Relationships