OPERATIONS

WHO ARE
WE &
HOW CAN
WE HELP?
OPERATIONS MANAGER

 Angela Decker – Operations Manager

 Oversee non-academic operations, such as internet reimbursement,
student records, courses and classrooms, attendance clerks, and more!
 For fastest response, reach out to appropriate point of contact on our team
first
 adecker@insightpa.org
STUDENT RECORDS
 Tara McFalls – Enrollment Manager
 Ellen McAllister – Withdraw Registrar
 Shontae Smarr – Withdraw Registrar
 Yattisha Johnson – Records Specialist
 Betsy Hall – ES Registrar
 Sam Robinson – MS Registrar
 Jon Selko – HS Registrar
 Dianne Manza – Enrollment Form Registrar
 Amanda Medoro – Special Education
Registrar
 Christina Farren – Special Education
Registrar
 Temporary Registrar Help: Amber King
 Open Position: Registrar
 studentrecords@insightpa.org
STUDENT RECORDS

 studentrecords@insightpa.org
 Change in LC/Legal Guardian
 Change of phone number or LC/LG email address
 Change of address
 Just because we were notified of an address change does not mean we will immediately be able to update
the address
 Student records will be reaching out to the family
 Families must complete a change of address form and submit proofs of residency for address to be
updated
WITHDRAWALS

 New withdraw process

 Easier for staff!
 If a student/family contacts you about withdrawing, please complete this survey:
https://app.smartsheet.com/b/form/17212eaffd3a4df28d5450a5be7d6820
 Our team will take it from there!
 Families must submit a signed withdraw form notifying us of new school they are enrolling in to
be withdrawn, or we must have received a records request from school they are transferring to
 New withdraw form for families:
https://na2.docusign.net/Member/PowerFormSigning.aspx?PowerFormId=28f6ec69-8041-42b6-b
104-1065c0e93ca3&env=na2&acct=19cf31b0-043a-49f2-878e-6b8e17540f09
OPS SPECIALISTS

 Emily Dickow: ES Courses, Classrooms, and Student Tech Escalations

 Mary Fernando: MS Courses, Classrooms, and Student Tech Escalations
 Nathalie DiPaolo: Staff Onboarding and Tech Escalations, HS Courses, Classrooms,
and Student Tech Escalations
 Rajani Mirji: Internet Reimbursement, Family Income Forms, Hot Spots for MKV
students
 Open Position: Additional Ops Specialist
COURSES & CLASSROOMS

 ES – Emily Dickow (edickow@insightpa.org)

 MS – Mary Fernando (mfernando@insightpa.org)
 HS – Nathalie DiPaolo (ndipaolo@insightpa.org)
 Create classrooms
 Assign courses & classrooms for students
 Assign staff to courses & classrooms
 Course & classroom changes for students
 Order teacher course materials
STUDENT TECH ESCALATIONS

 Students should ALWAYS call technical support first: 866-512-2273

 If technical support cannot resolve the issue, the grade band Ops Specialist can
escalate the situation
 Email with the student name, ID, and TICKET NUMBER to the grade band Ops
Specialist
 ES – Emily Dickow (edickow@insightpa.org)
 MS – Mary Fernando (mfernando@insightpa.org)
 HS – Nathalie DiPaolo (ndipaolo@insightpa.org)
STUDENT INTERNET REIMBURSEMENT

 isp@insightpa.org
 Reimburse twice per year – after each semester
 Families must be fully compliant with all student records documents and
immunization records
 Ineligible families are contacted and assisted with submitting documentation
OTHER OPS ITEMS

 Family Income Forms: Rajani Mirji, rmirji@insightpa.org

 MKV Hot Spots: Rajani Mirji, rmirji@insightpa.org
ONBOARDING & HELPING STAFF

 Nathalie DiPaolo: ndipaolo@insightpa.org

 Set up TV accounts for new staff
 Order staff equipment
 Escalate Stride systems wide technical issues
STAFF TECH ESCALATIONS & SYSTEMS WIDE ISSUES

 Nathalie DiPaolo – ndipaolo@insightpa.org

 First level tech support – k12rit.com
 Systems wide issues (“Ask Three Before Me”)
 Technical support could not resolve your issue
 Provide a screen shot
ATTENDANCE

 Danielle Gray: Elementary School Attendance Clerk (out on leave)

 Jennifer Jackson: Temporary Elementary School Attendance Clerk
 Jamie Drennan: Middle School Attendance Clerk
 Kelly Cromleigh: High School Attendance Clerk

 attendance@insightpa.org
ATTENDANCE

 attendance@insightpa.org
 All attendance related questions/inquiries
 All attendance clerks monitor this inbox
 If students need an absence excused due to technical issues, family MUST provide a
ticket number
OPS DOES NOT…

 First level staff tech support – submit a ticket with k12rit.com

 First level student tech support – call 866-512-2273
 Support staff Zoom/Google accounts – submit a ticket with k12rit.com
 Bria or e-fax issues – email help@comm-core.com
 Support students/staff with Schoology/Power School – Monica Mapes
 Support staff with Frontline – Danielle Darmo
TIPS & TRICKS

 Clear your cache and cookies! Close your browser and go back in.
 Restart your laptop
 Use Google Chrome
 Remind students & families to get ticket numbers if calling tech support (needed for
escalations & attendance)