Professional Documents
Culture Documents
EQ(Performance)=IQ(Expertise)+Personality
EI is the strongest predictor of workplace performance.
• Importance of Trust in a team
Trust is essential to an effective team, because it provides a sense of
safety. When your team members feel safe with each other, they feel
comfortable to open up, take appropriate risks, and expose
vulnerabilities.
• Conflict Management
Actions, responses, processes and systems that help prevent, identify,
handle and manage conflicts in sensible ,fair, peaceful, meaningful
and efficient/effective manner.
Finding suitable manner of conflict management through a
questionnaire.
Ways of conflict management
Avoiding
Defeating
Compromising
Accommodating
Collaborating
• Cultural Sensitivity
Stages of intercultural sensitivity are
Acceptance: People may not agree or like the differences they observe but they
are interested in finding out and learning about another culture.
Adaptation: Individuals become more competent in their ability to
communicate with other cultures. They can adapt behaviour to fit the norms of a
different culture.
Integration: Shift easily from one cultural frame of reference to another,
develop empathy for other cultures and are equally comfortable with one culture
or another
Learnings from Personal Effectiveness session
(Day 6 session 1)
Quality
Confidence Building
2. Focus on
1. Know your 4. Prepare & 5. Follow your
achievable goals 3. Develop
strengths practice and face plans and
and work for necessary skills.
& weaknesses. the things. principles
them.
Thank You