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The modern sales process has changed dramatically in the last few years — and those
changes make the traditional sales funnel obsolete.
Today, customers are in control of the sales process. A modern buyer spends more
time upfront researching a purchase before they engage with a salesperson, reducing
the value of sharing information.
Armed with extensive online information, a modern buyer requires different skills
from a salesperson and frequently exhibits different behavior than buyers of the past.
A modern buyer may get very excited about a purchase and spend a lot of time in the
research phase and then abruptly stop, ending the sales process — sometimes without
any reason at all.
How does the flywheel work?
To get your flywheel spinning you need to add force to it by making significant
investments in strategies to acquire and retain customers.
Once you acquire enough initial customers and you ensure their success and happiness,
they become a force for your flywheel. This is because they either buy from you again or
bring in new customers by promoting you to their network. This is the key to keeping your
flywheel spinning without investing all your resources in acquiring new customers.
In other words, rather than having your sales team explain your products or services, you
use the momentum of your happy customers to drive referrals and repeat sales.
Using a flywheel, you can build a community or ecosystem of customers who help other
customers. For a modern sales process, a flywheel is better than a sales funnel because it
leverages current customers to attract and engage new prospects.
How to Build a Flywheel
Understand your current customers are more powerful than any other influence.
Prospects trust the stories and experiences of your current customer base. In
fact, 84% of consumers trust an online review as much as a personal recommendation.
Leverage this by making sure you have lots of use cases, customer testimonials, and
references that showcase your current clients explaining your product or service’s
strengths.
Have your strong customers create social proof
Social proof is the psychological idea that people determine what’s correct by finding
out what other people think is correct.
Social media is a powerful tool for creating social proof. Let the stories and experiences
of your happy customers create converting content for you.
Identify areas of force and friction
Force moves the sales process forward. Areas of force include accurate and timely
information, a good understanding of the problem, your ability to listen, and overall
responsiveness.
On the flip side, friction slows down the sales process. Essentially, when your prospect
has to jump through too many hoops or faces obstacles or inconveniences throughout
the sales process, this creates friction which makes your job more difficult.
By identifying areas of force and friction, you can double-down on the activities that
will bring more momentum to your ability to drive the sale, and remove unnecessary
obstacles to create a frictionless experience.
This will keep the flywheel moving forward and make your buyers happy.