KX-TDA100D - Sales Presentation - 29 - 10

KX-TDA100D – Sales Presentation
KX-TDA100D Sales Presentation – September 2010 EVERY CALL MATTERS

Agenda
• Product Overview
• Terminals Overview
• DECT Overview
• Voice Processing Overview
• KX-TDA100D Features and Benefits
KX-TDA100D – Sales Presentation

Product Overview
One System, Many Solutions

Panasonic’s KX-TDA100D business telephony
solution combines the advantages of traditional
telecommunications with IP technology offering a
cost effective solution to handle your corporate
communication needs.
The KX-TDA100D takes established Panasonic

communication technologies and combines them
into one powerful unit.
New extension and trunk capabilities allow the

user the flexibility to grow without the need to
dispose of the reliability of their Panasonic
solutions.

Product Overview
Improving cost effective business telephony

KX-TDA100D – Key Features
New features
• 4 Digital hybrid ports (4DLC) built -in on CPU Card
offering 8 Digital terminals using XDP
• Built-in Power supply unit for simple installation
• New 16 and 24 port Single Line Card available
with message waiting lamp ability
• Single Line Telephone Capacity expands to a 128
extensions
• Extra 7th slot available to expand capacity
• New Analog trunk card available offering 16
ports in 1 slot . Basic 8 port + and optional
daughter board for additional 8 ports
• KX-WT115 entry DECT terminal available with
affordable price to boost DECT availability 　

KX-TDA100D – Power Supply
Built in Power unit
•New built-in Power Supply Unit (PSU) allows simple

plug in and use
•No need to replace PSU when expanding the system
means no hidden power upgrades when expanding
•New PSU supports up to 128 load figure including
maximum 104 for Digital and DECT cell stations ports

KX-TDA100D – Terminal Capacity
Expand to 128 Single Line Terminals

•New SLC24 card offers 24 SLT extensions combined with 16 port cards to
obtain maximum 128 SLTs*
Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7
MPR SLC24 SLC24 SLC24 SLC24 SLC16 SLC16

24  48  72  96  102  128
*Maximum PSU Load

KX-TDA100D – Trunk Capacity
8 Analogue
CO base card
Built-in
Caller ID Circuit
Increase the number of Analog

trunk lines CID8 8 Analogue
Base CO daughter
T8
CLCO card
• 16-port analog trunk card with optional 8 port

daughter card
• 2 power failure transfer (PFT) ports
• Caller ID display standard a u g hter
D
T8
CLCO
CID8

KX-TDA100D Capacity
• No additional Memory Expansion Card

or Power Supply Unit is required to
achieve the maximum configuration
• No need to replace the Power Supply
Unit for more than 64 extensions.
(*) TDA100D: In case of PT configuration : Max. 176 extensions with

104 DPT(DXDP) + 48 IP-PT + 24SLT
(**) Max. 126 trunks with one PRI30 + 96 LCOT

KX-TDA100D – Terminals Overview

Terminals Overview
Digital Terminals
KX-DT333 KX-DT343 KX-DT346 KX-DT321

KX-DT321 Key Features
•1-Line Back-lit Display

•8 Programmable Keys
•4-Direction Key
• Half Duplex Speakerphone
• 2 Step Tilt Angle
• Wall Mount Option
• Digital Extra Device Port (DXDP)
• Headset Jack

• 3-Line Back-lit Display

• 24 Programmable Keys
• 4 Soft Keys
• Easy Navigation Key
• Full Duplex Speakerphone
• Off Hook Call Announcement (OHCA)
• Extra Device Port (XDP)
• Headset Jack

•3-Line LCD Back-lit Display

• 4 Soft Keys
• Headset Jack
•Bluetooth Capability
•Option Module Connector

•6-Line LCD Back-lit Display

• 4 Soft Keys
• Headset Jack
•Bluetooth Capability
•Option Module Connector

DT300 Option Modules
There are a series of option modules, which are designed to enhance the
features of the DT300 telephone terminals:
KX-DT301 KX-NT303 KX-DT390
• USB Option Module • 12 Additional Programmable • 60 Additional

• Key Module Programmable Key Module
Compatible with the DT343
and DT346 digital telephone • Compatible with the DT343 & • Compatible with the DT343
terminals DT346 digital telephone & DT346 digital telephone
terminals & the NT343 & terminals
NT346 IP telephone terminals

IP Telephones
Ready for IP
Voice-over Internet Protocol (VoIP) is the latest proven technology for voice communications where packets of
digitally compressed voice are sent over IP data networks.
VoIP is an ideal solution for site-to-site communications between multi-site offices and retail chains - as well as for
networking branch office and remote office employees, small office/home office (SOHO) workers, and home sales
personnel, allowing for flexible working environment and lowering cost.
KX-NT321 KX-NT343 KX-NT346
* All models are available in both Black and White

Single Line Telephone
Large Key Label Message Lamp

with 90-Volt Orange
for Hotel Installation with
Neon Lamp
Hotel Logo and Operation
Guidance.
KX-T7710
• Simple terminal designed for office
or hotel use
• TDA Programming
• Handset Volume Control
• Wall mountable
• ”Panasonic PBX Mode” offers
programming of all T7710’s “8-
One Touch Key”
• DTMF Only (No Pulse Dialing) One Touch Key Data Port
for Service Access for Modem Access
- 8 for PBX mode by PC
- 5 for Normal Mode

KX-TDA100D – DECT Overview

4 DECT Handset Models
Panasonic DECT Portable Stations (PS)
TCA175 TCA275 TCA364 WT115

Good performance in Smaller handset, same Tough handset with Fully featured entry
a larger handset great features dust & splash level handset
resistance
Key Features
Seamless
Connection -
Automatic
Hand-Over
Full Access Desk/Wireless
to PBX - Parallel
Features Operation
Portable
Stations
Hands free Illuminated
operation Keypad
On handset Dedicated
features Ringtones

DECT Wireless KX-TCA175 Handset
KX-TCA175 – Standard Model
The KX-TCA175 is a perfect choice for users who want good

performance in a larger handset
Key features include:
• DECT Handset with Headset Support

• Large range of PBX features
• Large Colour Back-Lit LCD
• 200 User Phonebook
• CTI Functionality (connect to applications)

KX-TCA275 – Compact Model
The KX-TCA275 DECT handset combines small size, light

weight and durability, with a host of powerful business
telephony features. Key features include:
• Compact DECT Handset with Headset Support
• Vibration Alert
• Large Back-lit colour LCD
• CTI Functionality

KX-TCA364 – Tough Model

The Panasonic KX-TCA364 is a rugged handset that meets
strict dust and splash resistant IP64 standards. This is
combined with a vast array of business telephony features
such as:
• Easy to use feature interface

• Headset Support
• Vibration Alert
• Large Back-lit blue LCD
• 12 Programmable Menu Keys

KX-TCA364
International Standards Protection
IP64* classified
6 = Total Dust 4 = Resistant
Ingress to water spray
Protection from any
direction
*International Standards’ IP Protection Classification from the IEC -

IP64= Total dust ingress protection water spray from any direction

Noisy Area Setting
•Working in a noisy environment no longer hinders your

voice communication.
•The KX-TCA364 features a “Noisy Area” setting which

reduces surrounding noise and makes the voice clearer.
•Ideal for construction sites, warehouses and factory

areas.

Entry DECT Handset
KX-WT115 Entry Level DECT

Simple specifications
•Cost Effective Business DECT Handset for Panasonic PBX
•Making and receiving a Call (No PS Ring Group Supported)
•Handover Between Cell Stations (with/without Repeaters)
•Show CLIP
•Portable Station Phonebook
•Access System or Extension Phonebook
•Call Log( Incoming, Outgoing)
•Transfer by Recall Key
•Time Display
•Large (1.8 inch) LCD Display (monochrome)
•Supports Headset Jack
•Background Noise Reduction (Unique Panasonic Feature)
KX-WT115 – Entry Level DECT

Entry DECT Handset
KX-WT115 Entry Level DECT
• Noise reduction feature enables the WT115 to

be used in a number of environments
• Feature can be enabled before or during calls
KX-WT115 – Entry Level DECT

KX-TDA100D – Cell Station Overview

Business DECT overview
DECT Cell Stations Repeater
KX-TDA0155 KX-TDA0156 KX-TDA0158 A405
2 Channel 4 Channel 8 Channel Repeater
Greatly extends the

range of your DECT
Connection via a Connection via a CS Connection via a
calls, allowing larger
DPT Port Card DPT Port
office areas to be
covered.

Agenda
KX-TDA100D – Voice Processing Overview

What are they?
The Panasonic TVM Voice Processing Systems
Feature rich Voice processing solutions made by

Panasonic.

Designed to integrate with Panasonic NCP, TDE
and TDA systems

Powerful functionality allowing you to take
control of your voice traffic 24/7

What are they?
One box, many solutions
TVM 200 TVM 50

Number of Ports 24 ports 6 ports
Voice Storage 1000 hours 8 hours
(approximate)
Number of Mailboxes 1024 64
Ethernet Built in Add on
USB Yes Yes
Memory Media HDD Flash Memory

What do they do ?
More than just Voice Mail
Attendant Services
Transfer Services
Mailbox Services
Message Delivery Services

KX-TDA100D – Benefits

Easy Installation
•Default start-up.
Easy Upgrading
Hospitality Features •Software can be
upgraded using a PC.
Higher Office Monitoring

Productivity •Respond to visitors and
even unlock doors
•Advanced functions that
without leaving your
boost productivity. desk.
Cost Management
•Cost-management
functions.

Benefits
Feature Easy Installation
Connection
Power Up
Use
Automatic Settings
Compact Design, and a Choice of

Installation Methods
Easy setup
The KX-TDA series can be either be mounted to a offering minimal
wall (using the wall bracket provided), inside a 19”
rack using optional brackets, or floor mounted Rack mounted Wall mounted installation
delays

Benefits
Feature Easy Upgrading

Default settings can be changed using either a PC or a
Proprietary Telephone (PT). The system is password-protected to
prevent unauthorised access and changes.
Programming changes can be made using the intuitive PC based

Maintenance Console software.
PCs can be connected to the TDA100D using a USB cable, to

connect to the PC or to the USB port on a connected PT.
In addition connection can be made using a serial (RS-232C)

cable , over an IP based LAN or remotely via ISDN or Analogue Simple moves
Modem. and changes
allowing full
system flexibility

Benefits
Feature Easy Upgrading
All PBX settings can be stored and managed

on a single SD Memory Card.
Using the SD Memory Card that is supplied with the TDA

Series, you can upgrade the PBX without connecting it to
a PC. The SD Memory Card contains software for
handling customer data and all Hybrid IP PBX processes.
Easy to upgrade,
and maintain
customer Data.

Benefits
Feature Monitoring
• Using sensor control to capture and send images from a network camera, you can visually
monitor your office from a PC or mobile phone. In addition you can build low cost tele
conference systems
• Receive notification at your PC, from a Doorphone, view the person calling and then unlock
the door with a door opener from any handset including DECT.
“I’ve opened
the door.
Come on in”.
Monitor and
control your
visitors using
your TDA system

Benefits
Feature Cost Management
Lower total
cost of
ownership
results is
Cost effective quicker return
solution on investment
Expand from Links into

small to large automatic
installations route selection
without losing for lower
functionality overall call
costs

Benefits
Feature Cost Management
1. Reduce costs by using a leased line

• The TDA series is easy to connect to a leased line. For a flat fee, you can use
PRI, E1, or E&M interfaces to communicate among your branch offices. Calls
across these links are free, saving money.
2. Automatic Route Selection (ARS)

• No need to dial the carrier code for each call
• The PBX determines the most inexpensive carrier and then dials accordingly.
Call costs are reduced by selecting the correct carrier.
3. Toll Restriction by Password Reduce cost and

• A password-protection feature prevents unauthorised telephone use. Call save money
costs are saved by limiting use of un restricted terminals
using the
4. Limited Call Duration TDA100D
• Set call time limits for each line group, and specify to which extensions the
limit applies. Call costs are saved by limiting personal calls.

Feature Higher Office Productivity
Phone Assistant Application Suite
Control your communications terminal by using this Windows

based application. View on-screen call related information like
Caller ID, Calling Party's Name and simply point-n-click to quickly
handle calls.
Features include:
•View Colleagues’ online presence & telephone status
•Absent Message
•Simple and intuitive point n click call control
•View and Dial from PBX extension directory/speed dial list
•Dial from user created contact lists Do more in less
•Get reminder of missed calls
time and increase
•View, search or sort call history
•Point and click Conference Call setup personal
•Call History unlimited with search productivity.
•Microsoft Outlook Integration

Receive incoming calls to your extension on a mobile telephone.
Mobile telephones can be registered to the

PBX as extensions. The mobile telephone Panasonic
Incoming KX_TDA100D
Mobile
Call
members work as "Virtual" Portable Stations
ISDN
Network
(PS) and use 3-5 digit PBX extension

numbering.
Calls that come for key personnel while they Parallel connection
(Simultaneous Ring)
are out of the office can be sent to their
Anytime
mobile telephone without having to use call
Anywhere
forwarding. Communication

Call from a mobile telephone and use the same features as an office extension.
Transfer Calls from a Mobile Telephone

Transfer Calls from a Mobile Telephone
Calls received on mobile telephones can be Incoming

Call
Panasonic KX-
TDA100D
ISDN
Mobile
Network
easily transferred to other people in the 01234 567 890
office.
Message Card
(DISA)
e.g.) Mobile users can transfer calls to their

office after receiving them on a mobile Anytime
Ext105 01234 567890
telephone. Anywhere
Communication

Call from a mobile telephone and use the same features as an office extension.
Access the PBX System Features Access the PBX System Features
When a mobile user calls the office from a Panasonic KX-

TDA100D
Mobile
ISDN
mobile telephone, the system Network
automatically recognises the user as a staff Features Available

via DISA
without
member and gives them all the rights of Message Card
(DISA)
Password
Log-in / Log-out
extension users. CO Access

Extension Call
Absent Message Setting
Anytime e.g.)The user can use abbreviated dialling to call extensions.
Anywhere
Communication

QSIG protocol enables PBX networking.

Other PBX
QSIG
QSIG is one of the most flexible Panasonic KX-TDA100D
protocol
methods for networking PBX
systems.
QSIG enhances Panasonic

Communications Platforms' ability
to pass call-processing data to Ext 101 Ext 102 Ext 103
Ext 201 Ext 202
other systems making them very

Flexible
network-friendly. Integration
between offices

A Network Operator can monitor which branch office is busy.

Visibility of
Network Busy Lamp Field (BLF), presence and
Finland
allows a maximum of 32 different QSIG
Monitor PBX 7
availability
extensions over 100 PBX systems to across networks
be monitored by a single Network Holland

QSIG
Operator using DSS keys. These Monitor
. PBX 6
.
extensions can be part of a global .
PBX QSIG network connected over Spain QSIG
both ISDN or Voice-over-IP. Monitor PBX 2
If any of the 32 extensions are in a UK

France QSIG
call, the operators DSS key for that
Monitor PBX 1 Operator PBX
extension will light red.

Feature Higher Office Productivity – Call Centre Functions
Group a number of extensions into one manageable unit
Incoming Call Groups (ICD Groups) allow

system administrators to route calls to
groups of users.
Users are allocated an ICD group via the

standard PBX programming solution,
resulting and login and out of the groups as
required. Control of
resources
maximising
ICD group functionality forms the basis of
productivity
call centre functionality.

Group a number of extensions into one manageable unit
The system provides four standard call

distribution methods. It is possible to
prioritise incoming call distribution groups
themselves.
If an agent extension belongs to multiple groups and the

extension becomes idle, any queued calls in the group are
distributed to the idle agent in priority order, eg
•Longest Idle Extension
•Uniform Call Distribution
•Priority Hunting
•Ring

Manage groups – Supervisor Functions

The TDA100D PBX supports built-in Call Centre
Supervisor features, allowing management and
performance of real-time calls in queue and agent call
handling. The supervisor extension can, using a 6-line
system display telephone monitor various important
Call Centre Statistics showing items such as: Total
calls handled, Average wait time, Lost calls etc
The supervisor can monitor each agent member's

phone status and also remotely log-in and add a
currently logged out agent member's extension, or
log-out an agent phone
This process can also be managed visually by use of

Phone Assistant Status or third party software

Prioritise your customers - VIP Call
By enabling VIP call mode, Call Centres

using multiple ICD groups can give
priority in routing calls to agents to give
quicker response time to certain
incoming calls e.g. Calls to ICD groups
for Sales, and Accounts can be given
higher priority.
Businesses can also use VIP call mode

to provide faster call answering to VIP
customers dialing into a certain ICD
group.

Full control of your incoming voice traffic

• Panasonic enabled Solutions are equipped with built in Auto
Attendant and Voice Mail solutions
• Auto Attendant (AA) callers can reach the intended party
without going through an operator. Inbuilt auto attendant
allows small companies to provide the same level of service
as a large corporation.
• Recordings can be multilingual offering a cross border
experience
• Voice mail users have access to a range of functions
including
• Personal greeting record by handset
Routing of calls
• Relay/Repeat/Delete left message
leading to Order Dept Service Dept
• Message waiting function positive customer
• Callback by call log experience

Improve both customer satisfaction and company image
No one likes to hear a phone that is

unanswered. By using the built in voice
message feedbacks, customers are kept
informed while they are waiting for their call to
be answered.
When setting up an Incoming Call Distribution

(ICD) group for your customers - the built in
Routing of calls
message functionality allows you to provide leading to
appropriate messages to callers waiting in positive customer
queue. experience

Computer Telephony Integration - Looking up data records based upon a phone number
Any call that comes into the PBX on a digital line

CTI Integration
should have an identifier showing the number
dialed and the number the call was dialed from.
This is known as Caller Line Identification or CLI.
Computer Telephony Integration allows this CLI

information to be integrated with a computer
database resulting a data record to be searched
and displayed based upon the phone number of a
caller.
Immediate access
to
data offers positiv
e
customer service
and maximises
productivity

Looking up data records based upon a phone number
The voice call is then routed to

the handset associated with
the agents PC
From: 02920 456789
Lookup Data record for

02920 456789 02920 456789
The PSTN routes the call to The PBX reads the It sends this information to a
the company and it’s PBX ISDN header and data server which looks up the
interprets the records for the incoming
number the call is number. This is then displayed
made from on an agents PC screen

Putting it all together
Company Managing Director
Customer calling main office
keeps in contact with his office
hears the auto attendant and
by pairing his mobile handset
chooses the correct option
with his desktop handset
Uniform call distribution allows

calls to be routed to available
agents who are able to login to
ICD groups
Remote sites are transparently
linked using QSIG networking
Agents are able to quickly find

caller details by using CTI
Key workers at remote technologies
factory site use DECT
technology to
communicate

Feature Hospitality Features
Looking After Your Guests
The KX-TDA PBX has several features that

support its use in a hotel-type environment,
where extensions correspond to guest
rooms.
These features include:
•Station Message Detail Recording,
• Programmable Message Print-out,
•Guest Room Billing, Extended
•Voice Mail Delete on Check-out, features offering
•Wake-up Call via dialling. extra services for
your customers

Station Message Detail Recording SMDR

The TDA is capable of printing or outputting to a PC,
a detailed log of the following information:
•Incoming/Outgoing Trunk call information
including Dialled number,
•Call Duration,
•Account code,
•Room Check-in/Check-out,
•Timed Reminder Start/Answer/No Answer status.

Programmable Message Print-out

This feature allows up to 8 different, 16
character long text messages to be stored in a
printing message area via programming.
These messages can be accessed via any
extension connected to the TDA PBX and the
selected message will be printed on the
SMDR print-out.

Timed Reminder Messages – Alarm Calls
Businesses in the hospitality market benefit

from this feature where guests can receive a
pre-recorded reminder message on their room
extensions. At set time, the phone system calls
the extension and plays an appropriate
message. Different messages can be played
Extended
based on time of day settings (example: features offering
Day/Lunch/Break/Night). extra services for
your customers

Guest Room Billing

Separately from SMDR, it is possible to
output a record of all calls made from a
guest room. This information can be used
for billing guests when they check-out.
Other charge items, including room mini
bar charges, a preset margin, and tax can
also be added to the bill.
Guests extension Voicemail messages are

automatically deleted when the guest has
checked-out.

Easy Installation
•Default start-up.
Easy Upgrading
Hospitality Features •Software can be
upgraded using a PC.
Higher Office Monitoring

Productivity •Respond to visitors and
even unlock doors
•Advanced functions that
without leaving your
boost productivity. desk.
Cost Management
•Cost-management
functions.

Thank
You

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KX-TDA100D – Sales Presentation

KX-TDA100D Sales Presentation – September 2010 EVERY CALL MATTERS