Initiave against mistakes

March – August 2018

DEPARTMENT OF CARDIOLOGY

Presented by:
Ms.ADRIJA GHOSH
 Constant case count
700
637 637 628
622 611
600 580
549

500

400
358

300

200

100

0
Jan Feb Mar Apr May Jun Jul Aug
VOC Appreciations increasing

4
3

2
1

1
Ja n Feb Mar Ap r May Ju n Ju l Au g
 Customer satisfaction level
70%

62% 64% 62%

60%
56%
54% 54%
52%
50%
45%
40%

30%

20%

10%

0%
Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18

Satisfaction score (Excellent) target

 WAITING TIME - TMT

Total No. of Appointment

Month & year Average waiting time Sum of waiting time for TMT Total No. of TMT
patients
Nov-17        
Dec-17 0:20:47 1:29:10 103 413
Jan-18 0:03:09 0:21:47 166 264
Feb-18 0:09:37 1:24:35 211 338
Mar-18 0:01:06 0:09:55 215 498
Apr-18 0:02:28 0:33:22 324 413
May-18 0:05:37 0:52:50 226 295
Jun-18 0:05:38 0:11:58 51 327
Jul-18 0:07:44 0:23:32 73 310
Aug-18 0:05:07 0:09:48 46 277

Formula: Sum of waiting time for ECHO / Total No. of Appointment patients

WAITING TIME - ECHO

Total No. of Appointment
Month & year Average waiting time Sum of waiting time for ECHO Total No. of ECHO
patients
Nov-17        
Dec-17 00:27:06 03:49:10 203 858
Jan-18 00:16:28 00:51:28 75 838
Feb-18 00:03:29 00:04:30 31 914
Mar-18 00:16:14 01:02:15 92 1098
Apr-18 00:06:49 01:32:02 324 951
May-18 00:05:53 00:39:15 160 858
Jun-18 00:07:07 00:57:18 193 828
Jul-18 00:04:03 00:36:15 215 811
Aug-18 00:04:20 00:41:52 232 802

Formula: Sum of waiting time for ECHO / Total No. of Appointment patients

Target 15 mnts
 detection (poka –yoke)
When the echo machine is moved to OT/CTICU/CCU effects the schedule Patients
and results in delay and patient Dissatisfaction.

• Now we have arranged portable machine for especially for ot & bedsides.

Frequent interruptions by the physicians to review their patient study while

another Patient exam in progress, interrupts the exam in progress, unduly delays
the exam and also disrupts the thought process of the sonographer.

 In a separate section except ER there is no Frequent interruptions

Frequent walk in screening exams by the physicians interrupting the prescheduled
exams. .(deatil study can be done with latest reporting technic & machines)

Patient long waiting time ..chaotic scenario

 Tokensied system helping for smooth schedulling for both op & Ip.
Which helped us to achieve voc appreciation,quality TAT within time with the constant
no.of cases.
Report delay

• Reporting pattern we have changed to one case one report where no report delay is
there.