TELEPHONING

BEFORE CALLING
- Choose the right time to call
- Check the number
- Plan your call
- Be prepared

DURING THE CALL

- Be courteous and establish a rapport
- Put a smile in your voice
- Check your notes
- Obtain feedback
- Be courteous
AFTER THE CALL
- Make notes
- Take action
 LET’S CHECK – Exercises
based on the topic
You work at Cenrlel Holdings. Compose a
message to be left on the answering machine
when the office is closed.

Compose a message which a caller may

leave on the answer phone.