GBS New Hire

Assimilation Business Operations

1st April

Program
 •Useful Links for Labor Clocking

•TIME@IBM

•IBM CIC India Working Policy

•GBS Labor Claim Policy

•Locked Period Claim Adjustment

Agenda •GBS Shift Policy

•GBS Standby Policy

•How to Clock Shift, Stand-by in Tools

•Compliance between Workday and BMS

•Tools & Utilities

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 TIME@IBM > Link : https://time.ibm.com/faq
1 Web based mobile friendly application can be substituted for BMS (ILC)
and iERP / CATS

Locked Period ILC Adjustment > Link:

2 https://yourlearning.ibm.com/activity/URL-17F036
Platform to enable adjust the Labor Hours for previous month

Diagnostics and Utilities > Link:

https://inmbzp8175.in.dst.ibm.com:9445/iow/Home
3 3.1 Claim Diagnostics Claim Failure and dependencies
3.2 Project Diagnostics Project dB, PMP

Labor Clocking 3.3

3.4
Practitioner Info View
Project Info View
Single Page Info with Location, Assignment, Claim, UTE
Project, Contract, Active Claim IDs

(Useful Links)
Self Help > Link :
4 http://inmbzp8168.in.dst.ibm.com:85/SelfHelp/index.php
FAQ with Role based queries & response across OPS Domains

IO-HelpDesk > Link :

5 http://inmbzp8168.in.dst.ibm.com:85/IOHelpdesk/
Ticketing Tool to receive response for specific queries which are not
getting resolved from the available “Self Help”, “Diagnostic Tools”,
“Utilities” etc

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 • Time@IBM is an internal application that provides a single place to record the hours you work on
internal and external projects.

• Using Time@IBM, you can log your project hours from any device.

• Use this web-based and mobile friendly application  as a substitute for BMS labor claiming and iERP
labor claiming.

• It’s a best recommended single window platform for any others labor claiming tools like BMS ILC, MLC,
CATS or iERP portal.

• Every Week Labor Hours Clocking & Submission for the Current Week by Thursday EOD.

• Any Changes required for Past Week should be done by Monday of the Following Week

TIME@IBM • Follow IBM CIC India Working Hours Policy and GBS Labor Claim Policy

(Labor Clocking) • Claim Pre-requisite Elements : a) Account ID; b) Work Item; c) Activity Code & Activity Description.

• Use Diagnostic Tools and Self Help to get reason for Claim Failure and what action is required :

• Claim Diagnostics : https://inmbzp8175.in.dst.ibm.com:9445/iow/cir_labor

• Project Diagnostics, Practitioner Info View; Project Info View : https://inmbzp8175.in.dst.ibm.com:9445/iow/Home
• Self Help : http://inmbzp8168.in.dst.ibm.com:85/SelfHelp/index.php

• Even after all above, for specific queries, raise a Ticket in IO Help Desk with appropriate category.

• IO HelpDesk : http://inmbzp8168.in.dst.ibm.com:85/IOHelpdesk/

1. Access Time@IBM at https://time.ibm.com/

2. Link to read on Time@IBM at https://w3.ibm.com/help/#/article/time_at_ibm
3. FAQ on OT, SB, Shift, BMS Claim Item, iERP Claim Item, adding Claim Items to template : https://time.ibm.com/faq 4 4
 Link : https://time.ibm.com/faq

TIME@IBM
(Labor Clocking)

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 • Working hours for all employees of the company are 45 hours and maximum up to 48 hours a week for
the general and other shift working
• Working hours are subject to a maximum of 9 hours of work in a day.
• Employees may be required, in fulfilment of official duties, to spend additional time in office, with prior
approval from their managers
• For working minimum 2 additional hours on week day or 4.5 additional hours on weekend
• Employees may aggregate additional hours spent and may avail compensatory time off as agreed
with the manager.
• Compensatory Off must be availed within the next 30 days of the mandatory or festival holiday.
IBM CIC The Compensatory Off cannot be encashed or carried forward.
• Can claim meal expenses up to a maximum of Rs.175/- with bills *

India Working • Conveyance shall be claimed in line with Car rental Policy guidelines 
http://w3-01.ibm.com/hr/web/travel/policies/car_rental_policy.html *

Hours Policy • For working minimum 4.5 additional hours on Mandatory/Festival Holiday
• Employees, who may be required to work for complete shifts on Mandatory and/or Festival
Holidays as declared by the company, shall be granted Compensatory Off.
• Employee shall not work on such holidays unless there is a business requirement and they have
received prior approval from the manager to work on these days.
• Employee needs to discuss and finalize the compensatory off with manager and manager will
update the Compensatory Off on Workday tool.
• Compensatory Off must be availed within the next 30 days of the mandatory or festival holiday.
The Compensatory Off cannot be encashed or carried forward.
* Not applicable while working from Home
Policy Link : https://w3.ibm.com/hr/web/in/erlr/flx01-whie01/
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 • All practitioners must work what they claim and claim what they work. Do not falsify or omit labor
claiming.
• GBS practitioners will record their own client services labor accurately and honestly on a weekly basis, in
compliance with the IBM Business Conduct Guidelines.
• All hours of labor should be claimed in the week they are worked, regardless of whether the hours are
billed to a client or not. Hours worked in one week should not be clocked in other weeks *
• Work is performed in compliance with local labor laws as per local HR guidance
• If a practitioner is requested to claim their client services labor differently than the hours they worked, it
is their responsibility to raise this via IBM's Communication Channels, i.e. Blue Pages Manager, as

GBS Labor
detailed in the IBM Business Conduct Guidelines.
• Practitioners record accurately the labor hours through the tool Time@IBM

Claim Policy Policy Link :

https://w3.ibm.com/w3publisher/ibm-services-workforce-management/processes/performance-optimizati
on

* As part of Integrity Lesson, the mail is also sent from VP HR to all Practitioners and Managers
Time@IBM (Tool to clock Hours) : https://time.ibm.com/week

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 • Back dated adjustments to Time Clocking creates reversals and re-billing out of country.
• Any credit transactions (reversals) lead to significant issues with India Govt. Export Tax compliance.
• Hence any adjustments on labour claiming for prior months are routed through Locked Period
Adjustment Tool
• LPA tool allows certain types are adjustments as per the table shown below and with required
approvals

Locked Period
Adjustment

•LPA Tool Link -

https://ppydalinmbz01.sl.bluecloud.ibm.com/services/in/lpa/doPQALogin.action?param=x

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 • Shift is defined as 9 hours of continuous work in any of the Shift
• Based on the management requirement, an employee may be asked to work in shifts
• Shift Allowance is not applicable for employees where Log-in time is not determined i.e.
employees working under Flexible Work Options
• Employee is required to attend work for complete shift time to be eligible for this allowance
• Shift Allowance is not applicable when an employee is attending partial hours or is on half day
leave etc
• Woman employees whose normal shift timings require them to reach office in the night window
or leave for home after their shift in the night window are mandatorily required to avail company
provided transport

GBS Shift
Policy

• Shift 5 applicable for “New contracts signed in 2021”

Policy Link : https://w3.ibm.com/hr/web/in/compensation/comp_ssapi/

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 • Standby or On-Call Support is defined as a limited time sought by IBM from pre-identified employees to
extend support on client issues that may arise outside their allocated shift hours
• Manager obligations are as under
• Strictly need-based:
• Standby Allowance must be paid to pre-identified employees towards inconvenience
caused to them
• Standby Allowance is not a reward for perpetual availability of personal time of employees
• Should be highly regulated and is strictly need-based
• Pre-identification and proactive rostering
• Managers are expected to proactively roster

GBS Standby
• plan to reduce inconvenience to employees
• Cap on Standby Hours

Policy
• Employees cannot work more than 8 hours of standby during any weekday and 16 hours
on weekend
• Reasonable time restrictions
• Manager must ensure that employee is not scheduled on standby during a time window
where he is expected to attend to work as per regular schedule
• as per Shops and Establishment Act the immediate commencement of Standby Call after
Shift will be treated as Additional Hours worked and not Standby.
• Standby Support should commence at least two hours after the conclusion of their
allocated shift
• Accuracy
• Ensure hours logged in both Workday and BMS are in sync and accurate
Policy Link : https://w3.ibm.com/hr/web/in/compensation/comp_ssapi/

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How to Clock Shift Standby Hours in Time@IBM
2
1

Click on “3 Dots” will show

the menu to add “Shift, OT,
Standby”

4
3

This indicates “Standby” flag This indicates selected “Shift” 11

How to Clock Shift Standby Hours in iERP

1 1
Click here to get
all Shifts 1 to 6,
Standby, OT etc

This indicates “Standby” flag This indicates selected “Shift”

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 13
How to Clock Shift Standby Hours in ILC Tool (BMS)

1 2

1.
1 Refer to “S/SB” Col.
2 here
indica
ting 2.2 Select “1st Shift, 2nd Shift, 3rd Shift, 4th
3 2nd
Shift
Shift, 5th Shift or 6th Shift” – the
appropriate one for Regular Hours
submission
g
“S” icatin y ” 3.3 Select the “Stand By” for stand by hours
ind andb submission
“St
 • Managers need to ensure that the data recorded in Workday and BMS regarding Leave, Shift, Standby, etc

Compliance are accurate and match in both system of records.

• Data records in Time@IBM (BMS) leads to Geo and customer billing.

between • Data recorded in Workday leads to employee payout

• Hence data between both systems need to be same. Any wrong recording in any of these systems leads to

Workday and inaccurate customer billing, employee payout.

• Leave types :

BMS- Leave, 


Vacation (Privilege leave)
Sick leave
Casual Time Off (Casual leave)

Shift ,
 Parental Leave (Paternity Leave)
 Compassionate Leave
 Maternity leave

Standby
 Post-Maternity leave of absence
 Leave of Absence
 Additional Time off – Unpaid
 Additional Time off Paid (Compensatory Off)

• For SSP Resources : Manager to provide specific justification (SSP TS Tool) in case of additional hours
clocking. Data records in TIME@IBM leads to vendor payment for contractors. Any wrong recording in any
of these systems lead to inaccurate vendor payment

Link : WBR (SelfHelp) : http://inmbzp8168.in.dst.ibm.com:85/SelfHelp/index.php?toolName=wbr

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Back Up Charts

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Few Video Tutorials On Labor Claim Education
Tutorial About Link
New Hire Education ILC https://yourlearning.ibm.com/activity/URL-856D8BD2BD85
Duration : 6 Mins https://ibm.ent.box.com/s/75oe899bqvjnptx7xc32eryhv28to344

https://yourlearning.ibm.com/activity/BLUETUBE-29681
https://w3.ibm.com/services/lighthouse/videos/29681

CATS / iERP Claim https://yourlearning.ibm.com/activity/URL-B33EEAE98B68

(Introduction, Time Entry, https://lpb.yourlearning.ibm.com/#/plan/review/1557761143118
General Topic)

Locked Period Claim Adjustment https://yourlearning.ibm.com/activity/URL-17F036

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Few Tools and Utilities
Name of Tool / Utility Purpose Link
One Link Link of all Links – Platform to facilitate http://inmbzp8175.in.dst.ibm.com:85/onelink/home
navigation across OPS Domains. Catalogue to all
operations application and communities

SelfHelp Self Service based FAQ with Role Specific Query http://inmbzp8168.in.dst.ibm.com:85/SelfHelp/index.php
and Help across OPS Domains . One stop for all
Operations related FAQs

Diagnostics Facilitate the compliance check of the BMS https://inmbzp8175.in.dst.ibm.com:9445/iow/cir_labor

(Claim, Project) Account ID with or without Practitioner and
helps to resolve

IOHelpDesk Ticketing tool to create user specific queries http://inmbzp8168.in.dst.ibm.com:85/IOHelpdesk/

across all tools and utilities in OPS. Connect and
Engage with various Ops functions via a Single
interface!

Practitioner Info View Comprehensive View of Practitioner based on https://inmbzp8175.in.dst.ibm.com:9445/iow/empInfo

(PIV) multiple IBM systems.
(BP, PMP, PIR, BMS, PIH)

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Few Tools and Utilities
Name of Tool / Utility Purpose Link
Finance Work Bench Cluster of applications / utilities to facilitate https://inmbzp8175.in.dst.ibm.com:9445/fwb/#Services
(FWB) seamless validation of billing before submission.

BET –helps to track billing inputs, all the way till

BMS invoice number generation.

DAH – keeps track of Default Accounting

Expenses raised in Concur, Unbilled US Onsite
Expenses and Telecom/Mobile Expenses,
providing a feature for the user to bill these
expenses to a valid account ID.

POB –Tool is developed to ensure all cost

related to a purchase order is billed back to the
Geo by the PO creator. All the purchase orders
along with their Invoice details is loaded into
this system on a monthly basis. PO creator will
be the action owner of these POs for billing this
cost to Geo.

SSB - Non Labor expenses raised by the SSP

practitioners which is not billed to an account ID
need to be billed against a valid account ID. SSB
keeps track of such expenses providing a feature
for the user to bill these expenses to a valid
account ID.

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One Link (http://inmbzp8175.in.dst.ibm.com:85/onelink/home )

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Locked Period
Adjustment
(LPA Tool Link -
https://ppydalinmbz01.sl.bluecloud.ibm.com/services/in/lp
a/doPQALogin.action?param=x
)

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IOW (https://inmbzp8175.in.dst.ibm.com:9445/iow/cir_labor) 2

1
3
15
Checks

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SelfHelp (http://inmbzp8168.in.dst.ibm.com:85/SelfHelp/index.php)

`
`

` `

22
 ILC
IO HelpDesk
Ticketing Tool to create
application / utility GDM
IS

specific queries
( Link : http://inmbzp8168.in.dst.ibm.com:85/IOHelpdesk/

Pro
je
ct d
B
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 Acronym / Abbreviated Expanded
BCG Business Conduct Guidelines
BMS Business Management System
iERP Integrated Enterprise Resource Planning
ILC Intranet Labor Claiming
LPA Locked Period Adjustments
WBR Workday BMS Reconcile

Appendix :
Glossary

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Appendix : List_Of_Links
Topic Link

Working Hours – India Employees https://w3.ibm.com/hr/web/in/erlr/flx01-whie01/

GBS Labor Claim Policy https://w3.ibm.com/w3publisher/ibm-services-workforce-management/processes/performance-optimization

Shift & Standby Policy https://w3.ibm.com/hr/web/in/compensation/comp_ssapi/

Leave Policy https://w3.ibm.com/hr/web/in/timeoff/loa/fb01-lp01

Locked Period Adjustments (LPA) https://ppydalinmbz01.sl.bluecloud.ibm.com/services/in/lpa/doPQALogin.action?param=x

Time@IBM https://time.ibm.com/week

iERP https://w3-201.ibm.com/irj/portal/

Self Help http://inmbzp8168.in.dst.ibm.com:85/SelfHelp/index.php

Self Help (WBR : Workday BMS Reconcile) http://inmbzp8168.in.dst.ibm.com:85/SelfHelp/index.php?toolName=wbr

Self Help (BMS) http://inmbzp8168.in.dst.ibm.com:85/SelfHelp/index.php?toolName=bms

One Link (Biz Ops Platform : all tools Links) http://inmbzp8175.in.dst.ibm.com:85/onelink/home

Claim Diagnostics; Practitioner Info. View https://inmbzp8175.in.dst.ibm.com:9445/iow/Home

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Appendix : List_Of_Links
Topic Link

You & IBM https://w3.ibm.com/youandibm/in/topics

BCG https://w3.ibm.com/tools/bcg/protect/BcgMain.wss

Workday https://w3.ibm.com/workday/

Transport Policy & Guideline https://w3.ibm.com/hr/web/in/erlr/esvc01-wtnw01#in22

https://w3.ibm.com/w3publisher/commute-ibm-simplifying-office-commute/ibm-india-employees-transport-guidelines
Health & Safety https://w3.ibm.com/hr/web/health/health_safety/

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