COMMUNICATION

for WORK Pusposes

MARIA DELEILAH F. ADRIATICO, PhD
Department of Languages and Literature
College of Arts and Sciences
Mariano Marcos State University
TOPICS
1. Workplace Communication
2. Business Letters
WORKPLACE
COMMUNICATTION
3 Things to Consider when Communicating in the Workplace
1. PURPOSE
2. AUDIENCE
3. TONE
PURPOSE
a. Am I writing primarily to create a
record, to request/provide
information, or to persuade?
b. What am I trying to say?
AUDIENCE (Searles, 2014)
a. Who will read what I have written?
b. What are their job/titles or areas of
responsibility?
c. What do they already know about the specific
situation?
d. Why do they need this information?
e. What do I want them to do as a result of
receiving it?
f. What factors might influence their purpose?
TONE
a. It will set how your target audience will accept
what you are trying to say.
b. You do not have to sound tough, demanding,
or arrogant in your discourse especially in
sensitive subjects or issues.
BROAD CATEGORIES
OF WORKPLACE COMMUNICATION
a. Upward Communication
b. Lateral Communication
c. Downward Communication
d. Outward Communication
UPWARD COMMUNICATION
- From your position to an audience
above you in the job hierarchy.
- Example : letter to your manager
LATERAL COMMUNICATION
- Between you and your audience
within your level of hierarchy
- Example: a phone call to/from a
co-worker you are collaborating
with
DOWNWARD COMMUNICATION
- From your position to an audience
below you in the job hierarchy.
- Example: An oral reminder to a
trainee
OUTWARD COMMUNICATION
- Between you and a company that
you do business with or an
audience outside your workplace
- Example: A letter inquiry
addressed to a supplier regarding a
delivery to your office.
2 KINDS OF APPROACHES (Searle, 2014)
WRITER-CENTERED READER-CENTERED

I’d be happy to assist you with If you have any concern, I’d be
your concern. happy to assist you.

We will send you a copy of your The copy you requested has
request… already been sent…
I’m happy to let you know… You will be glad to know that…
POSITIVE AND NEGATIVE CONTENTS
NEGATIVE
I cannot process your request
for a credit in your account
unless it has…
We are closed after 5:00PM
daily.
Wait for our call regarding your
concern
POSITIVE
Your request for a credit in your
account will be processed after
it.
You may visit us daily before
5:00PM
Please be advised that you can
expect a call from us regarding
your concern.
Workplace Communication will FAIL IF IT IS CORRUPTED
BY ANY OF THE FOLLOWING TACTICS (Searle, 2014)
• Suppression of information
• Falsification or fabrication
• Overstatement of understatement
• Selective misquoting
• Subjective wording
• Conflict of interest
• Withholding information
• Plagiarism
BUSINESS LETTERS
 BUSINESS Writing
(Nordquist, 2017)
-Refers to memorandums, reports, proposal, emails, and other forms of writing used
in organizations to communicate with internal and external audiences.
- It is a type of professional communication which is also known as business
communication and professional writing.
 PARTS OF A BUSINESS
LETTER
1. Heading
2. Inside address/ Recipient's Address
3. Salutation
4. Body of the Letter
5. Complimentary Closing
6. Signature Block
HEADING
INSIDE ADDRESS/RECEPIENT’S
ADDRESS
SALUTATION
COMPLIMENTARY CLOSING
SIGNATURE BLOCK
FORMAT OF A BUSINESS
LETTER
1. Block. Positions all the parts of the letter to the left, single space,
and justified.
2. Modified Block. All parts of the letter are tabbed on the left, single
space, and justified except the heading and the closing which are
tabbed in the center.
3. Semi-block. The paragraphs are indented instead of placing them
all on the left. Heading is on the center , and the date cam be
placed in the right side three spaces after the heading. The
recipient’s address is on the left, and the closing on the right
THANK YOU!