COMMUNICATION

What is Communication ?
The transference and the understanding of

meaning
It is defined as the interchange of thoughts

or opinions through shared symbols e.g. language, words, phrases

Functions of communication
Control member behavior

Foster motivation for what is to be done

Provide a release for emotional

expression Provide information needed to make decisions

Elements Of The Communication Process

The sender

Encoding
The message The channel Decoding The receiver Noise Feedback

The communication Process Model

The communication Process Model

Channel
The medium selected by the sender through which the

message travels to the receiver.

Types of Channels
Formal Channels
Are established by the organization and transmit messages

that are related to the professional activities of members.

Informal Channels
Used to transmit personal or social messages in the

organization. These informal channels are spontaneous and emerge as a response to individual choices.

Direction Of Communication

Downward

Lateral

Upward

Interpersonal Communication
Exchange of messages between two persons

E.g. conversation, dialogue, an interview, some

other cases like author, a letter etc. Important in building and sustaining human relationships at work Cannot be replaced by the advances in information technology

Interpersonal Comm.(Contd.)
According to how group members transfer

meaning between and among each other

There are three basic methods
Oral communication
Written communication Non-verbal communication

Interpersonal Comm.(Contd.)
Oral communication
Advantages: Speed and feedback
Disadvantage: Distortion of the message

Written Communication
Advantages: Tangible and verifiable Disadvantages: Time consuming and lacks

feedback

Interpersonal Comm.(Contd.)
Non-verbal Communication

It consists of all the messages other than words

that are used in communication

E.g., Eye contact, Facial expression, Posture and gestures, Appearance of people Advantages: Supports other communications and

provides observable expression of emotions and feelings. Disadvantage: Misperception of body language or gestures can influence

Parameters Influence A message in Communication

Words Tone of voice Non-verbal cues Message 8% 34% 58% 100%

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GROUP MEMBERS
RAJATH SANDEEP VEL KUMAR BIJU KOMAL ADITI VAISHNAVI