Afzaal

September 24, 2014

 08 Quality Management
Principles

Organizations depend on their

customers and therefore
should understand current
1.Customer and future customer needs,
Focus should meet customer
requirements and strive to
exceed customer
expectations.
 08 Quality Management
Principles

Leaders establish unity of

purpose and direction of the
organization. They should
create and maintain the
2.Leadership internal environment in which
people can become fully
involved in achieving the
organization's objectives.
 08 Quality Management
Principles

People at all levels are the

essence of an organization and
3.People’s their full involvement enables
Involvement their abilities to be used for the
organization's benefit.
 08 Quality Management
Principles

A desired result is achieved

more efficiently when
4.Process activities and related
Approach resources are managed as a
process.
 08 Quality Management
Principles

Identifying, understanding
and managing interrelated
5.System processes as a system
Approach to contributes to the
Management organization's effectiveness
and efficiency in achieving its
objectives.
 08 Quality Management
Principles

Continual improvement of the

organization's overall
6.Continual
performance should be a
Improvement
permanent objective of the
organization.
 08 Quality Management
Principles

7.Factual Effective decisions are based on

Approach the analysis of data and
to Decision information.
Making
 08 Quality Management
Principles

An organization and its

8.Mutually suppliers are interdependent
Beneficial and a mutually beneficial
Supplier relationship enhances the
Relationship ability of both to create value
chain
To t al Quality Management