Making a Call FORMAL INFORMAL This is ………..calling for………. Is……….there, please ? e.g : This is John calling for Maria e.g : Is Mr. Tom there, please?
May I please speak to……….. Is ………in ?
e.g : May I please speak to Clara e.g : Is Mrs. Yuliana in ?
How to Answer the Call
1.Speaking 2.………………… speaking. How can I help you ? e.g : Ana speaking. How can I help you ? 3. This is ……….. e.g : This is Ana Making someone to wait in a call FORMAL INFORMAL One moment please Hang out a second I will get……. e.g: Hang out a second I will get her/him Just a moment please
Leave the Message
I’m sorry . He is not here at the moment. Would you like to leave a message? Saying a Time What time is it ? British Style a.m. (Ante Meridiem before noon) p.m. (Post Meridiem after noon) 1 : 00 a.m. It’s one a.m. 1 : 05 a.m. It’s five past one a.m. 1 : 10 a.m. It’s ten past one a.m. 1 : 15 a.m. It’s a quarter past one a.m. American Style
2 : 25 a.m. It’s twenty-five past two a.m. 7 : 00 Seven o’clock
2 : 30 a.m. It’s half past two a.m. 7 : 05 Seven five 9 : 15 Nine fifteen 11 : 30 Eleven Thirty 3 : 35 p.m. It’s twenty-five to four p.m. 3 : 40 p.m. It’s twenty to four p.m. 13 : 10 Thirteen ten 3 : 45 p.m it’s a quarter to four p.m. 14 : 00 fourteen o’clock 15 : 20 fifteen twenty 3 : 50 p.m It’s ten to four p.m. 3 : 55 p.m It’s five to three p.m.