Delhivery –

Founded in 2011
By Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj
Saharan, and Kapil Bharati 
 Strength 
Fully Integrated 
Strongly connected in Pan India 
Went B2C  during pandemic 
Rapid Growth and Huge Scale 
SWOT Strong B2B customer satisfaction 
Weaknesses 
analysis Dependence on third party for transportation for Sea and air
channels
Customer dissatisfaction in C2C
High Attrition rate
Contractual employees base 
Opportunities 
Can withstand the near future i.e. AI-driven 
Threats
Major revenue from big giants Flipkart, Amazon, Myntra, etc.
Change their
workforce model !
• Increase in attrition rate - from 15% to 22.5%
• Need to switch to permanent employees base, rather
than contractual. 
• Employees should work on customer satisfactions in
C2C model. 
• Endeavour to retain employees and decrease
attrition rate. 
The company is continuously loss making and cash burning, since 2021

Even the revenue increased by 82%, loss expanded by 200%, primarily due to
freight and servicing cost which increased by 72%.

Revenue concentration :- although it has diversified customer base, but it

still depends on top 5 customers.

Increase in attrition rate - from 15% to 22.5% 

The company collects vast amount of data and uses ML to analyze traffic, field
teams, etc. Making the process more efficient 

The reason for this massive growth is its customer relationship in B2B.

It has a rapid growth and has advanced on a huge scale. This growth has
also resulted in tremendous growth in its revenue.

The included workforce in the organization is highly skilled, due to fully tech-

driven business.