DUE10012

COMMUNICATIVE
ENGLISH 1
VERBAL & NON-VERBAL
COMMUNICATION
 Verbal Non-verbal
Communication Communication
It is written or spoken It is unspoken or written
message that uses words to message that uses body
exchange language
ideas/information.

It includes facial
Written communication &
expressions, gestures, eye
oral communication
contact, physical
appearance etc.
 Verbal
Communication
 1 2 3

Speed Clarity
 Number of words per
 Loud enough
minute
 Regular practice
 Slowing down on rate of
speech

4 5 6

Pronunciation Familiarity Fluency

 Avoid  Enable audience to get
• Understand the meaning
misunderstanding the message
of words used
 Utterance of speech  Professionalism
 Use simple language,
Loud & clear 6 1 familiar words

Characteristic of
Effective
Be sincere
5 Verbal 2 Be brief & precise
Communication

Say something
interesting & pleasing 4 3 Use polite words &
tone
 Non-Verbal
Communication
Eye contact Movement
 Do not stare
 Do not show your back to
 Keep the audience’s
the audience
attention
 Indicate a change of focus

Facial Expressions Gesture

 Be natural & friendly
 Don’t put your hands in
pocket
 Use hands in proper
gestures to support your
point
Posture
 Stand straight but relaxed Smile
 Do not slouch  Don’t forget to smile!!
 Avoid swaying
Characteristic of Effective Non-Verbal Communication

Tone of voice 1 2 How we articulate our

words

Facial 3 4 The amount of eye

expression contact we make

Gestures / 5 6 Body language /

movement posturing
THANK YOU