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  • T-Mobile Campaign

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    Anev Nazile
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    The document outlines the objectives and requirements for a T-Mobile customer service team. The team, called TEX, would assist customers with bills, provide resolution to issues, and give product information. Agents would need to be native English speakers with at least 1 year of customer service experience. They would handle phone calls, help customers choose products, and offer pricing details. The roles would be inbound customer service for a telecommunications company, paying $25 per hour for weekly payments. Training would include 2 weeks of communication and 1 month of product knowledge training, all of which is paid for agents.

    Original Description:

    This is regarding T-mobile campaign.

    Original Title

    T-MOBILE CAMPAIGN

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    The document outlines the objectives and requirements for a T-Mobile customer service team. The team, called TEX, would assist customers with bills, provide resolution to issues, and give product information. Agents would need to be native English speakers with at least 1 year of customer service experience. They would handle phone calls, help customers choose products, and offer pricing details. The roles would be inbound customer service for a telecommunications company, paying $25 per hour for weekly payments. Training would include 2 weeks of communication and 1 month of product knowledge training, all of which is paid for agents.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    2 views6 pages

    T-Mobile Campaign

    Uploaded by

    Anev Nazile
    The document outlines the objectives and requirements for a T-Mobile customer service team. The team, called TEX, would assist customers with bills, provide resolution to issues, and give product information. Agents would need to be native English speakers with at least 1 year of customer service experience. They would handle phone calls, help customers choose products, and offer pricing details. The roles would be inbound customer service for a telecommunications company, paying $25 per hour for weekly payments. Training would include 2 weeks of communication and 1 month of product knowledge training, all of which is paid for agents.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    T-Mobile Team of Expert (TEX)

    1. Assisting customer about their bills.


    2. Providing fast and reliable resolution.
    3. Providing information about the product.
    4. Giving a satisfactory resolution to the customer.
    5. Sending feedback survey to the customer.
    Primary Objectives:
     Answering phone calls for customer inquiry.
     The customer service assist customer for choosing right products.
     The customer service will give the best option for the customer.
     The customer service will give and better offer of pricing and details about the product.

    Requirement
    Native speaker of English (or at least very close) – Must have at least 1 year experience in customer service
    NATURE OF WORK Inbound Customer Service (Telco)
    PAY OUT 25$ Per Hour
    PAYMENT CYCLE Weekly
    PAYMENT MODE Online Transfer (bank)
    CONTRACT PERIOD 4 Years
    SEATS REQUIRED Minimum 50 to 150 but can start
    with 25 seats

    Availability Globally
    SIGNUP End Client
    DOCUMENTATION & SIGN UP PROCEDURE

     Company Profile Submission WITH centers specs


     Sign NDA
     Settling the consultancy fee
     Sign sla
     Training
     Center Live
    TRAINING

     2 weeks of communication paid

     1 month PST/Product knowledge training

     Training is paid starting Day 1 (Only Agents) and managers get


    paid.

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