Unit 5:

Logistics
5.1 Ecommerce
Vocabulary (p.48)
 Physical store (n)
Where customers can go to browse and purchase products
or services in person
 Implication (n)

A possible effect or result of an action or a decision

 Distributor
A person or company that supplies goods to shops, etc.
 Collection locker
A collection locker is a place where you can pick up your ordered
goods
 Courier company
A company that helps in the shipping of goods from one place to
another
Exercise 6. Odd one out
Exercise 7. Complete
correct word form
Exercise 7. Complete
correct word form
1. collection
2. deliver
3. distributor
4. fulfilment
5. logistics 10. package
6. manufacture 11. packaging
7. operate 12. produce
8. operation 13. producer
9. package 14. retail
15. supply
16. supplier
17. transport (Br. Eng.)
18. transportation (Am. Eng.)
 Exercise 8. Look at the questions and decide if
the words in red are correct. Change them as
necessary.

1. How feasible or safe is it for items to be delivery by drone

where you live/work? Consider different kinds of good, such as
books, clothes, toys, electronic equipment, office equipment, food
and drink.

1. How feasible or safe is it for items to be delivered by drone

where you live/work? Consider different kinds of goods, such as
books, clothes, toys, electronic equipment, office equipment, food
and drink.
2. What are the advantages and disadvantages of
manufacturers using robotics (robot technology) in
warehouses?

3. If drones become a popular method of delivering goods to

customers, how will supplies and distributes need to adapt their
operations?

3. If drones become a popular method of delivering goods to

customers, how will suppliers and distributors need to adapt their
operations?
UNIT 5: LOGISTIC
5. 2 DIVERLESS
TECHNOLOGY
DISCRIBLE
THIS
PICTURE
 Commercial vehicle
Any type of motor vehicle used for transporting goods or
paying passengers
 Pedal (n)
A small part of a machine or object that is pushed down with
the foot to operate or move the machine or object
 Steering wheel (n)
A wheel in a vehicle that the driver turns in order to make
the vehicle go in a particular direction
 Self-driving system (n)
A driving system that is capable of sensing its environment
and operating without human involvement
 Truck operator (n)
Individuals making a living by driving trucks and heavy
goods vehicles
Long – haul (adj)
A long distance
 Logistic system (n)
A network of organizations, people, activities, information, and
resources involved in the physical flow of products from supplier to
customer
Unit 5: Logistics
5.5 Writing
Letter of complaint
Have you ever made a complaint?

What was the situation?

When do you think people make a complaint

in business?

How should you make a complaint in

business?

What details should you include in your

complaint letter? How's about the tone?
I. Read the letter of complaint II. Complete the table use
from one company to another words and phrases from the
and choose the correct letter
options
1. Ordered
1. Ordered 2. Damaged
2. Delivered 3. Calls
3. Assured 4. Assured us
4. Damaged 5. Contact
5. Calls 6. Do not respond
6. Respond 7. Shall be forced
7. Forced 8. Request (that)
8. Collect 9. (Sincerely) hope
9. Prompt 10. Mutual satisfaction
11. To receiving
Homework: write a letter of complaints
You are a purchase manager of a company. Your company has been buying
materials for production from another company for a long time. Last time,
the delivery had many problems. You now have to write a letter to demand
solutions.

• The packages were not in good quality. You want compensation or they
have to send the replacement for damaged ones.
• The invoice was incorrect, agreed price was incorrect and the discount
was not applied. You won't pay until you receive a correct one.
• The delivery arrived a week late. You want them to ensure the time or
you will have to find another supplier.
1. Opening
2. Problem details
3. Demand
4. Expected outcome
5. Closing