GERNRAL MANAGER

SALES & MARKETING SHANTUI AFTER SALES SUPPORT ADMIN, ACCOUNTING & HR

SERVICE (DAEWOO-SHANTUI) PARTS (DAEWOO-SHANTUI)

Field Service , C. Workshop & Warranty

Field Service Procurement

Acquisition & Monitoring
Line 1, Line 2, Line 3

Service TEAM ‘1’ Warehouse (Monitoring )

Call- Center
Service TEAM ‘2’ Machines, Parts, Lubricants, …. etc
1905

Service TEAM ‘n’ CRM Parts Sales

C. Workshop Branches
Line 0, Line 4
Agents
Assembly & PDI
Line 0: Machines Assembly & PDI
MEGA Maintenance Line 1: Periodic Preventive Maintenance & Inspection
Line 2: Minor faults (Leaks, brake faults, AC faults, ……..etc)
Line 3: Complicated Control Malfunction (electric, hydraulic, driving system, Firing system….etc)
Warranty Line 4: MEGA Maintenance (Engine failure, Transmission failure, Axle damages, …… etc)
TEAM: 1 Senior Technician, 1 Junior Technician & Facilities (Pick-up, Tools, PPE, ……etc)