To establish new banks, branches, ATMs, telephone services and websites in the US, financial firms must receive approval from federal or state authorities. They can choose between a federal charter issued by the Office of the Comptroller of the Currency or a state charter issued by individual state banking commissions. When opening new branches, firms should consider location and design preferences of customers first and management/employees second to balance cost effectiveness and customer service.
To establish new banks, branches, ATMs, telephone services and websites in the US, financial firms must receive approval from federal or state authorities. They can choose between a federal charter issued by the Office of the Comptroller of the Currency or a state charter issued by individual state banking commissions. When opening new branches, firms should consider location and design preferences of customers first and management/employees second to balance cost effectiveness and customer service.
To establish new banks, branches, ATMs, telephone services and websites in the US, financial firms must receive approval from federal or state authorities. They can choose between a federal charter issued by the Office of the Comptroller of the Currency or a state charter issued by individual state banking commissions. When opening new branches, firms should consider location and design preferences of customers first and management/employees second to balance cost effectiveness and customer service.
BRANCHES, ATMS, TELEPHONE SERVICES AND WEB SITES Dr Kyar Ngon Sann 2
Options for Financial Firms
3
• In US, a new one have to express the approval of federal
or state authorities 4
• The banking commissions in each state and the OCC can
issue a charter of incorporation • Can choose federal or state charter 5 6 7 8 9 10
Choosing Locations and Designing New Branches
• Branches are much cheaper and less capital are required • Application is less detail and less duplication of staff • Location, design and service depend on the preference of customers, secondly, management and employees • 11 12 13 14 15