Active

Listening
Infographic
s
Here is where this template
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 Active listening infographics

Active listening is

Focused Voluntary Intentional

Mercury’s name has nothing to do Despite being red, Mars is actually Venus has a beautiful name and is
with the liquid metal, since this a cold place. It's full of iron oxide the second planet from the Sun. It’s
planet was named after a Roman dust, which gives the planet its terribly hot and its atmosphere is
god reddish cast poisonous
 Active listening infographics
Listening statistics

Time people spend Venus is the second planet 75

communicating from the Sun
%
Time people spend Jupiter is a gas giant and the 55
listening biggest planet
%
Remembering Despite being red, Mars is 25
what they hear actually a cold place
%
Using different Mercury is the closest planet 40
listening styles to the Sun
%
 Active listening infographics
Listening and responding process

Understanding

Hearing Interpreting Remembering

Evaluating

Responding
 Active listening infographics
Types of listeners

Detached listener Involved listener

Despite being red, Mars is Mercury is the closest
actually a cold place. It’s planet to the Sun and the
full of iron oxide dust smallest one

Passive listener Active listener

Jupiter is a gas giant and Neptune is the fourth-
the biggest planet in the largest planet in the Solar
Solar System System
Active listening infographics
Types of listeners

Jupiter is a gas giant and the

People-oriented biggest planet

Venus is the second planet

Action-oriented from the Sun

Despite being red, Mars is

Content-oriented actually a cold place

Earth is the third planet from

Time-oriented the Sun
 Active listening infographics
Degrees of active listening

Exactly the same words Using similar words Using your own words Rendering the message

Thinking and reasoning

Remembering

Paying attention

Perceiving

Repeating Paraphrasing Reflecting

Jupiter is a gas giant and Mercury is the closest Venus has a beautiful name
the biggest planet in the planet to the Sun and the and is the second planet
Solar System smallest of them all from the Sun
 Active listening infographics
Passive listener Active listener
Hear without trying to
Try to understand the message
understand
Venus has a beautiful name and is the Mercury is the closest planet to the Sun
second planet from the Sun and the smallest of them all

Doesn’t engage in the

Show signs of listening
conversation
Despite being red, Mars is actually a cold Earth is the third planet from the Sun and
place. It’s full of iron oxide dust the only one that harbors life

Is easily distracted Pay full attention

Jupiter is a gas giant and the biggest Saturn was named after the Roman god
planet in the Solar System of wealth and agriculture
 Active listening infographics

Active listeners Passive listeners

● Despite being red, Mars is ● Saturn is a gas giant and has

actually a cold place several rings

● Jupiter is a gas giant and the ● Mercury is the closest planet

biggest planet to the Sun

● Venus is the second planet ● Neptune is the farthest planet

from the Sun from the Sun

● The Sun is the star at the ● Ceres is located in the main

center of the Solar System asteroid belt
 Active listening infographics
Characteristics of an active listener

Is open-minded Is self-motivated
Jupiter is a gas giant and Venus has a beautiful name
the biggest planet in the and is the second planet
Solar System from the Sun

Reflects on
Actively participates Connects
information
Despite being red, Mars is Mercury is the closest Earth is the third planet
actually a cold place. It’s planet to the Sun and the from the Sun and the only
full of iron oxide dust smallest of them all one that harbors life
 Active listening infographics
Active listening anatomy

Focused brain Eyes looking at the person

Mercury is the smallest planet in Despite being red, Mars is
the Solar System actually a cold place

Ears prepared to hear Mouth silent so as to listen

Earth is the third planet from the Neptune is the farthest planet
Sun and harbors life from the Sun

Open heart Straight back

Saturn is a gas giant and has Saturn is composed mostly of
several rings hydrogen and helium

Hands without moving Feet still on the floor

Jupiter is a gas giant and the The Sun is the star at the center
biggest planet of them all of the Solar System
 Active listening infographics
Key active listening skills

Paying close attention

Mercury is the smallest planet in the
entire Solar System Asking for clarification if needed
Neptune is the farthest planet from the
Posing open-ended inquiries Sun and the fourth-largest
Earth is the third planet from the Sun and
the only one that harbors life Being sensitive to feelings
Despite being red, Mars is actually a cold
Asking probing questions place. It’s full of iron oxide dust
Venus has a beautiful name and is the
second planet from the Sun Summarizing what you hear
Saturn is the ringed planet and is
Saying with your own words composed of hydrogen and helium
Jupiter is a gas giant and the biggest
planet in the Solar System
Active listening infographics
Active listening skills

Paraphrasing Asking for clarification

Saturn is a gas giant and has Mercury is the closest planet to
several rings the Sun and the smallest one

Summarizing Asking open-ended quest.

Despite being red, Mars is Jupiter is the biggest planet in the
actually a cold place Solar System

Reflecting feelings Asking probing questions

Earth is the third planet from the Venus is the second planet from
Sun and we live on it the Sun
 Active listening infographics

Sensing
● Jupiter is the biggest planet
● Earth harbors life
● Mercury is a small planet

Evaluating
● Venus has a beautiful name
● Mars is actually a cold place
● Neptune is far away

Responding
● The Sun is a bright star
● Pluto is a dwarf planet
● Ceres is in the asteroid belt
 Active listening infographics

Looks like
Earth is the third planet from
the Sun and the only one that Despite being red, Mars is
harbors life in the Solar System actually a cold place. It's full of
iron oxide dust, which gives the
planet its reddish cast

Sounds like Feels like

Mercury’s name has nothing to do Venus has a beautiful name and is
with the liquid metal, since this the second planet from the Sun.
planet was named after a Roman It’s terribly hot and its atmosphere
god is poisonous
 Active listening infographics

Sounds Looks Feels

Venus has a beautiful name and is the Despite being red, Mars is actually a cold Jupiter is a gas giant and the biggest
second planet from the Sun place. It’s full of iron oxide dust planet in the Solar System

● I sit quietly and listen ● I take a good seat ● I understand

● I make inquiries ● I raise my hand to speak ● I'm aware of what's going on
● I answer inquiries ● I avoid distracting items ● I belong here
 Active listening infographics
Benefits of active listening

Builds deep trust Improves your patience

Despite being red, Mars is actually Earth is the third planet from the
a cold place Sun and we live on it

Opens your mind Increases knowledge

Jupiter is a gas giant and the biggest Saturn is composed mostly of
planet of them all hydrogen and helium

Reduces misunderstandings Helps solving disagreements

Mercury is the closest planet to the Venus is the second planet from the
Sun and the smallest one Sun and is terribly hot
 Active listening infographics
Encourage communication

Convey interest Use voice intonations Clarify what is said

Despite being red, Mars is Jupiter is a gas giant and Mercury is the closest
actually a cold place. It’s the biggest planet in the planet to the Sun and the
full of iron oxide dust Solar System smallest one
 Active listening infographics

Be authentic in your Mercury is the closest planet to the Sun and

communication the smallest one in the Solar System

Jupiter is a gas giant and the biggest planet in

Demonstrate acceptance the Solar System

Despite being red, Mars is actually a cold

Be empathetic with your receiver place. It’s full of iron oxide dust

Earth is the third planet from the Sun and the

Ask for clarification if needed only one that harbors life
 Active listening infographics
How can you effectively listen?

01 02 03 04 05

Check non- Don’t make Encourage the Visualize what Pay attention
verbals assumptions conversation they say to the receiver
Pluto is now Ceres is located in Mercury is the Mars is a cold Jupiter is the
considered a the main asteroid closest planet to place full of iron biggest planet of
dwarf planet belt the Sun oxide dust them all
 Active listening infographics

Give full attention

Venus has a beautiful name and is the
second planet from the Sun
Watch non-verbal language
Mercury is the closest planet to the
Sun and the smallest one
Focus on the speaker
Despite being red, Mars is a cold
place. It’s full of iron oxide dust
Rephrase the message
Jupiter is a gas giant and the biggest
planet in the Solar System
Identify the feelings behind
Earth is the third planet from the Sun
and the one that harbors life
 Active listening infographics

Maintain eye contact Repeat back

Mercury is the closest planet to Despite being red, Mars is
the Sun and the smallest one actually a cold place

Ask questions Don't interrupt

Jupiter is a gas giant and the Venus is the second planet from
biggest planet of them all the Sun

Try to understand Pay attention

Saturn is composed mostly of Earth is the third planet from the
hydrogen and helium Sun and where we live on
 Active listening infographics

Venus is the second planet

Build trust from the Sun

Ask specific Mercury is the closest planet

questions to the Sun

Jupiter is a gas giant and the

Demonstrate concern biggest planet

Use verbal Earth is the third planet

affirmations from the Sun

Despite being red, Mars is

Face the person actually a cold place
 Active listening infographics
How to be an active listener
Repeat what you have
Pay close attention
heard
Mercury is the closest planet to the Despite being red, Mars is actually
Sun and the smallest one in the a cold place. It’s full of iron oxide
Solar System dust

Don’t judge the speaker Show you’re focused

Saturn is a gas giant and was Earth is the third planet from the
named after the Roman god of Sun and the only one that harbors
wealth and agriculture life in the Solar System

Don’t interrupt Give a short summary

Jupiter is a gas giant and also the Neptune is the farthest planet from
biggest planet in the entire Solar the Sun and the fourth-largest by
System diameter
 Active listening infographics

Pay attention
Give Show you’re to body signs
feedback to listening
Avoid Pluto is now
Keep eye distractions them Jupiter is a gas considered a dwarf
contact Venus is the second
giant and the planet
Despite being red, biggest planet
planet from the Sun
Mercury is the Mars is a cold
closest planet to the place
Sun
 Active listening infographics

Skill Behavior What to do What to avoid

Venus is the second planet Mercury is the closest planet Earth is the third planet from
Proving
from the Sun to the Sun the Sun

Jupiter is the biggest planet Mars is actually a very cold The Sun is the closest star to
Giving feedback
of them all place Earth

Saturn is a gas giant and has Neptune is the farthest planet The Moon is Earth’s only
Being quiet
several rings from the Sun natural satellite

Earth is the planet that Ceres is located in the main Saturn is composed of
Reflecting
harbors life asteroid belt hydrogen and helium

Pluto is now considered a Venus has extremely high Mars is red due to being full
Interpreting
dwarf planet temperatures of iron oxide dust
 Active listening infographics
Phrases you can use

I thought I
Venus has a beautiful name and is the
01 hear you second planet from the Sun
say…

Can you tell

Jupiter is a gas giant and the biggest
02 me more planet in the Solar System
about…?

Have you Despite being red, Mars is actually a cold

03 considered…? place. It’s full of iron oxide dust
Active listening infographics
Avoid this during active listening

Getting distracted by other thoughts

Mercury is the closest planet to the Sun and
the smallest one in the Solar System

Focus on minor details

Earth is the third planet from the Sun and the
only one that harbors life

Abruptly changing the subject

Mars is full of iron oxide dust, which gives
the planet its reddish cast
 Active listening infographics
Avoid these listening habits
Being trapped in your
Not showing respect
mind
The Sun is the star at the center of Jupiter is a gas giant and the
the Solar System biggest planet of them all

Forgetting what the said Just hearing

Ceres is located in the main Despite being red, Mars is
asteroid belt actually a cold place

Rushing the speaker Interrupting the speaker

Mercury is the smallest planet in The Moon is Earth’s only natural
the Solar System satellite

Pretending to pay
Not making eye contact
attention
Earth is the third planet from the Venus is the second planet from
Sun and where we live on the Sun
 Active listening infographics
Barriers to active listening

Mercury is the closest

planet to the Sun and
the smallest one in the
Solar System
Despite being red, Mars
is actually a cold place.
It's full of iron oxide
dust
Noises
Neptune is the fourth-
largest planet by
Receiver biases diameter in the Solar
System
Short span of attention
Earth is the third planet
from the Sun and the
Listening apprehension only one that harbors
life
 Active listening infographics
Blocks to active listening

Rehearsing Judging
Jupiter is a gas giant Mercury is the
and the biggest closest planet to the
planet in the Solar Sun and the smallest
System one
Daydreaming Filtering Distractions
Despite being red, Earth is the third
Venus has a beautiful
Mars is actually a planet from the Sun
name, but also high
cold place. It’s full and the one that
temperatures
of iron oxide dust harbors life
Icon pack: discussion | linear color

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