SEQUENCES OF

SERVICE
KELAS XI TATA BOGA
TAHUN 2022
 LUNCHEON
SET MENU “A”
Mixed Salad serve with Mayonaise sc
*****
Cream Corn Soup
*****
Chicken Steak
(Served with Jardiniere Of Vegetables, Wedges potatoes and
Barbeque Sauce)
*****
Orange Pudding served with Vanilla Sauce
*****
Hot Coffee/Tea
MAGIC WORDS
EXCUSE ME
MAY I LAYING NAPKIN.?
PLEASE ENJOY YOUR MEAL
HOW WAS YOUR FOOD
WOULD YOU LIKE TO HAVE SOME TOC
 GREETING
Good Morning Sir/Madam
Welcome to our restaurant
Do you have any reservation? (yes)
may I have your name?
My name is …… (guest name)
Please wait a moment madam/ sir.... (say guest name) I will check your reservation
alright Sir/Madam thank for your waitting, your table is number 1
My name is say your name i’ll be your server/waiter today, please come along with me
NOTE:
All you have to do is smile, right body gesture, and right intonation

HAVE YOU MADE RESERVATION?

ESCORTING the guest
• Lead them to their table
• Don’t walk too fast
• Dont walk too far from the guests

SEATING
“Allright madam/sir, this is your table please have a seat”
Ladies first
Pull the chair
Push the chair again until touches the knee
LAYING NAPKIN
Ladies first
From the right side say the magic words
 Excuse me Sir/Madam, may I lay your napkin? (magic word)
Take the guest napkin
Fold into triangle, place on the guest’s lap
Do the same thing to other guests
Clock wise
POURING ICE WATER
Ladies first
From the right side say the magic words
 Excuse me Sir/Madam, may I serve the water?
Bow your body
Pour the water until one 1cm space left
Do the same thing to other guests
Clock ways
PRESENTING MENU LIST
Ladies first
Hold the menu card
From the right side say the magic words
 Excuse me Sir/Madam, this is our menu
Present it opened
Do the same thing to other guests
Clock wise
TAKING ORDER
Ready with captain order(CO) and ballpoint
Stand in the right position, and all guests can see and hear you clearly
Excuse me Sir/Madam, are you ready to order?
 Today we have 1 set menu, it’s menu A, it is contains (Mixed Salad
with Mayonaise sc for appetizzer, Cream Corn Soup, Chicken Steak
Served with Jardiniere Of Vegetables, Wedges potatoes and
Barbeque Sauce for maincourse, Orange Pudding with Vanilla Sauce
for dessert and last we have hot tea or coffee for beverages)
Explain the menu clearly
Ask the guest what they want
What would you like to have Sir/Madam?
Write all orders correctly
Repeat the order
Alright Sir/Madam (eye contact to the guest) your order will be Menu A
(explain the appetizer to dessert)
Is there anything else?
May I take the menu card?
SERVING BREAD AND
BUTTER
Butter in front of the bread basket
Hold your serving set correctly
Ladies first
From the left side say the magic words
 Excuse me Sir/Madam, may I serve the bread?
Bow your body
Put the bread and butter on b&b plate
Do the same thing to other guests
 ADJUSTING CUTLERIES
Prepare all necessary cutleries on the tray
Take the unnecessary cutleries and replace it with the proper one
SERVE THE APPETIZER
Ladies first
From the right side
Excuse me, this is your (mention the name of salad)
Please enjoy your salad
Do the same things to other guests
Clock ways
CLEAR UP APPETIZER
Ladies first
From the right side
Excuse me, have you finished?
How was your salad?
May I take your plate?
Take off the plate gently using right hand, then move it to your left
hand, set aside the garbage and then adjust the cutlieries
Do the same things to other guest
Clock wise
SERVING SOUP
Ladies first
From the right side
Excuse me, this is your (mention the name of soup)
Please enjoy your soup
Do the same things to other guest
Clock wise
CLEAR UP SOUP
Ladies first
From the right side
Excuse me, have you finished?
How was your soup?
May I take it?
Take off the soup cup gently using right hand, then move it to your left
hand, set aside the soup spoon
Do the same things to other guest
Clock wise
SERVING MAIN COURSE

• Ladies first
• From the right side
 Excuse me, this is your (mention the name of main course)
 Please enjoy your food
• Do the same things to other guests
CLEAR UP MAIN COURSE
Ladies first
From the right side
Excuse me, have you finished?
How was your (mention the name of menu)?
May I take it?
Take off the plate gently using right hand, then move it to your left
hand, set aside the garbage and cutleries
Do the same things to other guest
Clock wise
CLEAR UP B&B PLATE
Using dessert plate and dessert fork on your left hand
Ladies first
On the left side
Excuse me, may I take your plate?
Take the b&b plate with your right hand, move it to your left hand, set
aside the garbage and then slipped the knife below the fork
CRUMBING DOWN
Using dessert plate and your service napkin
From the left side
Excuse me
Sweep the table, collect all crumbs to dessert plate
Adjust the dessert cutleries from above to the right and left side of the
guest
Do the same thing to other guest
DONT FORGET TO TAKE OUT SALT&PEPPER SHAKER AND PUT IT ON
YOUR DESSERT PLATE
SERVING DESSERT

• Ladies first
• From the right side
 Excuse me, this is your (mention the name of main course)
 Please enjoy your food
• Do the same things to other guests
• Clock wise
CLEAR UP DESSERT
Ladies first
From the right side
Excuse me, have you finished?
How was your (mention the name of dessert)?
May I take it?
Take off the plate gently using right hand, then move it to your left
hand, set aside the garbage and cutleries
Do the same things to other guest
Clock wise
 OFFERING & SERVE TEA
OR COFFE
Excuse me Sir/Madam, would you like to have some coffee or tea?
When you want to serve:
oAll tea&coffee cup set are ready & clean
oCondiments (sugar, milk, honey, lime, etc)
Ladies first
From right side
Excuse me this is your tea/coffee
Place the cup set in front of the guest with your right hand
May I serve?
Pour it gently
Put the condiments near the flower vase
Do the same things to other guest
Clock wise
PRESENTING BILL
Place the bill with bill holder or tray with the ballpoint ready to use
Excuse me Sir/Madam, may I know who will settle the bill?
PROPER FAREWELL
Behind the customer
Thank you for coming, I hope you satisfied with our service, see you,
have a nice day!
Note: BE ATTENTIVE
LOOK IF
ICE WATER NEEDS TO REFILLING
YOUR GUEST NEED SOMETHING
YOUR GUEST NEED YOUR HELP
HANDLING COMPLAINTS
Smile
Keep listening to your guest
Show your attitude
Say your apologize
I do apologize Sir/Madam. Thank you for your advice. We will do the
best thing