Communication for Work

Purposes
 Learning Outcomes:
1. Create clear, coherent, and effective materials
2. Present ideas persuasively using appropriate language
registers, tone, facial expressions, and gestures
3. Adopt awareness of audience and context in presenting
ideas
 LESSON 7-A OUTLINE:

1. Workplace Communication
2. Business Letters
3. Memos
 A. Workplace
Communication
 Work Communication

is a discipline of its own that is unlike

academic or scholastic writing.
serves specific purposes for particular
individuals, groups, organizations,
departments.
 3 THINGS TO CONSIDER IN COMMUNICATING IN
THE WORKPLACE :

1. Purpose
a) Am I writing primarily to create a record, to
request/provide information, or to persuade?
b) What am I trying to say?
2. Audience (Searles, 2014)

a) Who will read what I have written?

b) What are their job titles and/or areas of responsibility?
c) What do they already know about the specific situation?
d) Why do they need this information?
e) What do I want them to do as a result of receiving it?
f) What factors might influence their response?
 BROAD CATEGORIES OF
WORKPLACE COMMUNICATION
a) Upward Communication
- from your position to an audience above you in the job
hierarchy
Example: a response to a letter from your manager
b) Lateral Communication
- between you and an audience within your level of hierarchy
Example: a phone call to/from a co-worker you are collaborating
with.
3. Tone
- it will set how your target audience will
accept who you are trying to say.
- you do not have to sound tough, demanding,
or condescending in your discourse especially
in sensitive subjects or issues
 2 KINDS OF APPROACHES (SEARLES, 2014)

Writer-Centered Reader-Centered

I'd be happy to assist you with If you have any concern, I'd be
your concern. happy to assist you.

We will send you a copy of your The copy you requested has
request... already been sent...

I'm happy to let you know... You will be glad to know that....
 Positive and Negative Contents

Negative Positive

I cannot process your request for
a credit in your account unless it
has...
been investigated by the fraud
department.
Your request for a credit in your
account will be processed after it.
has been investigated.

We are closed after 5:00 PM daily. You may visit us daily before 5:00
PM.
 WORKPLACE COMMUNICATION WILL FAIL THE ETHICS
TEST IF IT IS CORRUPTED BY ANY OF THE FOLLOWING
TACTICS (SEARLES, 2014):

1. Suppression of information.
2. Falsification or fabrication.
3. Overstatement of understatement.
4. Selective misquoting.
S. Subjective wording.
6. Conflict of interest.
7. Withholding information.
8. Plagiarism.
B. BUSINESS
LETTER
"Business writing refers to memorandums, reports, proposals, e-mails, and
other forms of writing used in organizations to communicate with internal and
external audiences. Business writing is a type of professional communication.
Also known as business communication and professional writing (Nordquist,
2017)."

"Writing business correspondence like letters and memos is a skill or potential that
must be developed and possess by a person regardless by his work, profession, or
specialization (Mosura, et al., 199)."
what is this topic about?

You can give a brief description of the topic you want to talk about here. For example, if
you want to talk about Mercury, you can say that it’s the closest planet to the Sun and the
smallest one in the Solar System
 definition of concepts

Mercury Mars Saturn Venus

Mercury is the Despite being red, Saturn is a gas Venus is the
closest planet to Mars is actually a giant and has second planet from
the Sun cold place several rings the Sun
 definition of concepts
Mercury Mars
Mercury is the closest Despite being red, Mars is
planet to the Sun actually a cold place

Saturn Venus
It’s composed mostly of Venus is the second planet
hydrogen and helium from the Sun
 punctuation
. ?
Mercury is the closest Despite being red, Mars is
planet to the Sun actually a cold place

, :
Saturn is composed of Venus is the second planet
hydrogen and helium from the Sun
 features of the topic

Mercury Jupiter Venus

Mercury is the It’s the biggest Venus is the
closest planet to planet in the Solar second planet from
the Sun System the Sun
 features of the topic

Mercury Jupiter Venus

Mercury is the It’s the biggest Venus is the
closest planet to planet in the Solar second planet from
the Sun System the Sun

Mars Saturn
Despite being red, Saturn is a gas
Mars is actually a giant and has
very cold place several rings
9,200 km
Venus has a beautiful name

15 mm
Saturn is a gas giant and has rings

67,700
Despite being red, Mars is cold
 80
Lessons per year
20,000
Students in the school

8,000 140
Words learned New verbs
 practical uses

Mercury Venus Mars

It’s the smallest Venus has a Despite being red,
planet of them all beautiful name Mars is cold

Jupiter Saturn Neptune

It’s the biggest It’s a gas giant and Neptune is far away
planet of them all has rings from Earth
 what are we going to learn?

Jupiter Neptune
It’s the biggest Neptune is far away
planet of them all from Earth

Mercury Venus Mars

It’s the smallest Venus has a Despite being red,
planet of them all beautiful name Mars is cold
awesome
words
 XL

awesome
words
Mars is full of
iron oxide dust,
which gives the
planet its reddish
cast
A picture always
reinforces the
concept
Images reveal large amounts of
data, so remember: use an image
instead of a long text. Your
audience will appreciate it
A picture always
reinforces the
concept
Images reveal large amounts of
data, so remember: use an image
instead of a long text. Your
audience will appreciate it
did you know this?

Mars is a very cold place

● Mercury is the smallest planet of them all

● Neptune is the farthest planet from the Sun
● Jupiter is the biggest planet of them all
 you can explain this with two lists
List 1 List 2

● Mercury is the smallest ● Venus has a beautiful name but is

planet of them all
● Neptune is the farthest planet
from the Sun
● Jupiter is the biggest planet
of them all
very hot
● Saturn is a gas giant, composed of
hydrogen and helium
● Mercury is the closest planet to
the Sun
 solving process

problem solution
Mercury is the smallest Jupiter is a gas giant, and
planet of them all in the the biggest planet in the
Solar System Solar System
 problem solution
Jupiter is a gas giant, and the Mercury is the smallest planet
biggest planet in the entire of them all in the Solar System
Solar System
 process!

step 1 step 2 step 3 step 4

Mercury is the Despite being red, Venus has a Jupiter is the

smallest planet Mars is cold beautiful name biggest planet
 our process

step 1 step 2 step 3 step 4 step 5

Mercury is the Despite being red, Venus has a Jupiter is the Neptune is far
smallest planet Mars is cold beautiful name biggest planet away from us
 a picture
is worth a
thousand
words
a picture is
worth a
thousand
words
a picture is worth a thousand words
a picture is
worth a
thousand
words
 check this diagram!
Mars is a very Venus has a very
cold place nice name

Earth is where we Saturn is the ringed

all live
Jupiter is the planet
biggest planet
 here is an infographic
Mars Saturn
Despite being red,
Mars is very cold
1 2 Saturn is a gas giant
with rings

Venus Mercury
Venus has a very
beautiful name
4 3 Mercury is the
smallest planet
 4,498,300
big numbers catch your audience’s attention
562,300
big numbers catch your
audience’s attention
 overview
To modify this graph, click on it, follow the link, change the data
and paste the new graph here

It’s the smallest planet Mercury

It’s where we all live Earth

It has a beautiful name Venus

It’s far away from Earth Neptune

Lesson 1 Lesson 2 Lesson 3
 graph
60% Mercury
It’s the smallest planet
75% Venus
It has a beautiful name
25% Mars
It’s red and very cold

To modify this graph, click on it, follow the link, change the data
and paste the new graph here, replacing this one.
80% Jupiter
You can see how to modify the graph here It’s the biggest planet
 another graph
34.5% 21.8
%
Mars Mercury
Despite being Mercury is the
red, it’s very cold smallest planet

10.9 32.8%
%
Jupiter Venus
It’s the biggest planet It has a beautiful
of them all name but is very hot
To modify this graph, click on it, follow the link, change the data and paste
the new graph here, replacing this one.
You can see how to modify the graph here
 areas of action
Despite being red,
Mars is very cold

Venus has a very

beautiful name

Saturn is a gas giant

with rings
this is a map
Saturn
Saturn is a gas giant
with rings

Mercury
It’s the closest planet
to the Sun
 this is a timeline!

2018 2019 2020

Jupiter: Venus: Saturn:

It’s very big It has a nice name It’s a gas giant
 here is another timeline
Despite being red, Jupiter is the
step 1 Mars is cold step 3 biggest planet

Mercury is the Venus has a

smallest planet step 2 beautiful name step 4
 this is a table!
2017 2018 2019 2020

Venus

Mars

epigraph A1 A2 B1 B2 C1 C2
 schedule

Mon Tue Wed Thu Fri

3:00 pm Grammar Vocabulary

4:00 pm Vocabulary Reading Grammar Reading

5:00 pm Grammar Listening

6:00 pm Grammar
 Practice schedule

Mon Tue Wed Thu Fri

Practice Practice Practice Practice
reading speaking listening to reading a
with native English book
English music

Notes Notes Notes Notes Notes

 percentages

15% 70% 40%

grammar vocabulary writing

Mercury is the Despite being Venus has a very
closest planet to red, Mars is a beautiful name
the Sun cold place but it’s hot
You can
display your
media here!
You can replace the image on the
screen with your own work. Just
right-click on the screen picture and
then “Replace image” (in Google
Slides) or “Change Picture” (in
PowerPoint) to add yours
 mockups

tablet computer smartphone

Replace the image on the Replace the image on the Replace the image on the
screen with your own work. screen with your own work. screen with your own work.
Just right-click on it and Just right-click on it and Just right-click on it and
select “Replace image” select “Replace image” select “Replace image”
 Our team

Jenna Doe Timmy Jimmy

You can speak a bit about You can speak a bit about
this person here this person here
this is an exercise!

Does Mercury’s name

have anything to do with
the liquid metal?

No, the truth is this planet

was named after the Roman messenger
god, Mercury
 let’s do an exercise
write a small composition using five words
of today’s vocabulary

“Experience, ironic, literally, arrogate,

cupidity, zephyr, accommodate,
oblivious, quaint”
This is your
assignment!

● Is Mercury the closest planet

to the Sun?

● Which planet is a gas giant

and has several rings?

● What is the distance between

Mars and Venus?
 grammar
Mercury is the closest
planet to the Sun

assignment vocabulary
Despite being red, Mars is
a cold place

reading
Venus has a very beautiful
name
THANKS!

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