EMGN581

MANAGEMENT AND ORGANIZATIONAL BEHAVIOR

DYNAMICS

Dr. Shikha Goyal

Associate Professor
Learning
Outcomes

After this Lecture, you will be able to

• understand concept of organizational behavior

• examine the relationship between Management and

Organization Behavior .
Situation

Imagine you are about to walk in the door and start your
first full-time job.

What is your state of mind at that time?

You must be full of excitement & nervous
Think upon

Can you think of while using your technical skills what

else will help you to get adjusted and succeed in job?
What is Organizational Behavior?

Organizational Behavior is a field of study that investigates

the impact that individuals, groups, and structure have on
behavior within organizations for the purpose of applying
such knowledge toward improving an organization’s
effectiveness.
In simple terms

• OB studies the behavior, attitudes and performance of

people in organizations.

• This field puts the lens of analysis on how employees’

work contributes to or detracts from the effectiveness and
productivity of the organization.
Let’s discuss an example

Internet retailer,
Flipkart, understands
how organizational
behaviour affects an
organization’s
performance.
Example

The firm maintains good employee relationships by

offering generous benefits:
i. Personalized perks
ii. Help during (personal) emergencies
iii. Employee assistance programs
iv. Wellness benefits
v. Extensive training
vi. Positive work environment
vii. Work-life balance
Think of

Have you ever heard in any company about the position

“ORGANIZATIONAL BEHAVIOR MANAGER”???
No

Because Organization Behavior is a set of tools that all

managers can use to carry out their jobs more effectively.
Case: Some things never really change

A powerful, charismatic leader is having problems.

Case: Some things never really change

A well-known consultant is called in to help.

Case: Some things never really change

• The consultant notices that the leader tries to handle all

problems and conflicts of his people himself.

• People queue up before his office; because he is

overwhelmed, he cannot handle all the business.
Case: Some things never really change

• So the consultant has a private talk with the leader and

tells him to structure his organization by delegating
authority, empowering subordinates to handle the
workload.

• These subordinates should be selected not only on their

leadership abilities, but also on their character: They
should be truthful, not driven by material gain.
What this Consultant has done?

• The new structure should resolve all daily issues at the

lowest possible level; only the big and difficult issues
should be brought before the leader.

• Leader should focus on strategy—on dealing with the

higher authority, on establishing new approaches and
teaching these to the people, on showing them the way to
go and the work to be done.
Outcome of Case

The case states that the leader listens to the consultant and
carries out the reorganization by understanding employees’
behavioral part.
Relationship between Management and
Organizational Behaviour
Relationship between Management and
Organizational Behaviour

• OB is concerned with describing and explaining

organizational phenomena

while

• Management is a set of applied problem-solving skills

that can be deployed to sustain, protect or improve the
firm’s competitive advantage.
Why Managers need OB?

• OB attempts to explain human behavior in organizations.

• And address problems that managers face on a regular

basis
Like

• motivation of subordinates,

• effectively charting the firm’s strategic direction,

• delivering superior customer service,

• coaching and integrating the work of self-managed

teams, and creating reward systems that recognize
individual.
So

OB contributes knowledge in critical areas important to

any manager.
Think upon

What will manager gets due to strong foundation of

Organizational Behaviour concept?
Answer

• Managers understand the organizational impacts of

individual and group behaviors.
• Managers are more effective in motivating their
subordinates.
• Relationships are better between management and
employees.
• Managers are able to predict and control employee
behavior.
• The organization is able to make optimally efficient use
of human resources.
Answer

• Managers understand the organizational impacts of

individual and group behaviors.
• Managers are more effective in motivating their
subordinates.
• Relationships are better between management and
employees.
• Managers are able to predict and control employee
behavior.
• The organization is able to make optimally efficient use
of human resources.
Answer

• Managers understand the organizational impacts of

individual and group behaviors.
• Managers are more effective in motivating their
subordinates.
• Relationships are better between management and
employees.
• Managers are able to predict and control employee
behavior.
• The organization is able to make optimally efficient use
of human resources.
Answer

• Managers understand the organizational impacts of

individual and group behaviors.
• Managers are more effective in motivating their
subordinates.
• Relationships are better between management and
employees.
• Managers are able to predict and control employee
behavior.
• The organization is able to make optimally efficient use
of human resources.
Answer

• Managers understand the organizational impacts of

individual and group behaviors.
• Managers are more effective in motivating their
subordinates.
• Relationships are better between management and
employees.
• Managers are able to predict and control employee
behavior.
• The organization is able to make optimally efficient use
of human resources.
Why so managers care about OB?

Let us discuss this with some situations

Sales Manager

My sales staff is constantly making errors in quoting prices

and delivering service.

How can I get them to be more customer focused?

Marketing Manager

• My employees refuse to work with the fellows from

production.

• They believe production managers are only interested in

output quotas and inventory control.

• Their poor customer orientation is causing us severe

problems in our product warranties.

How can I solve this issue?

Correct Answer is
That’s all for now…