Professional Documents
Culture Documents
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Think About It
2
Learning Objectives
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Learning Objectives
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A Short Primer
on Assessing Performance Issues
• Process:
1. Conduct a performance analysis; desired vs.
actual employee performance. What is the
difference in current vs. desired performance?
2. Conduct a training needs assessment (TNA) to
determine if training is the most appropriate
intervention. How can the performance gap most
effectively be eliminated?
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What Is a
Training Needs Assessment (TNA)?
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When Is Training NOT the Best Intervention?
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Role of TNA in the Training Process
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Three Types of TNA Analyses
• Organizational Analysis
> To align training with business strategy and to ensure there are
resources and managerial support for training.
• Task Analysis
> To identify the important work-related tasks and knowledge,
skills, behaviors, abilities (KSBAs); determine if the content and
activities are consistent with trainee on-the-job experience; and
to develop measurable and relevant content, objectives and
methods.
• Person Analysis
> To ensure that trainees have the basic skills, motivation,
prerequisite skills or confidence.
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Class 1 – Summary and Activity
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Class 2 - Introduction Activity: A Quick Review
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Think About It
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Organization Analysis
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Task Analysis
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Task Analysis Process
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Person/Learner Analysis
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Data for a Person/Learner Analysis
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Quick Review: Think-Pair-Share
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TNA Data-Gathering Methods
• Observation • Interviews
• Focus Groups
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Pros and Cons of TNA Methods
• Observation:
> Pro
> Con
• Questionnaire
> Pro
> Con
• Interviews
> Pro
> Con
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Pros and Cons of TNA Methods
• Observation
> Pro: Generates data relevant to work environment and
minimizes work interruptions.
> Con: Requires a skilled observer. Employees’ behavior may
be affected by being observed. In addition, it is time
consuming.
• Questionnaire
> Pro: Inexpensive and can collect data from a umber of
people.
> Con: Provides limited information. There are also anonymity
concerns.
• Interviews
> Pro: Good at uncovering details of training needs and the
trainer can explore questions that arise.
> Con: It is time consuming and difficult to analyze. To
succeed, need a skilled interviewer.
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Pros and Cons of TNA Methods (Cont’d)
• Focus Groups:
> Pro
> Con
• Document Review
> Pro
> Con
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Pros and Cons of TNA Methods (Cont’d)
• Focus Group:
> Pro: Useful with complex or controversial issues that one
person may be unable or unwilling to explore.
> Con: Time consuming to organize; status or position
differences may limit participation.
• Document Review
> Pro: Good source of information on procedure; objective.
> Con: May not be available, accessible, or valid; technical
language might require SMEs to explain.
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Class 2 Summary
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Activity #2: Homework
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Class 3
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Activity #2 Homework - Case Review
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Challenges of TNA
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TNA Review
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Activity #3: Design a TNA
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Review and Closing
Gas: What
Luggage: resources or
What new support do you
knowledge will need?
you take with
you?
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