An Effective Case Analysis
Process
Processes
• Step [Link] Familiarity
• a. In general, determine who,what,how,where, and when the critical facts of the case.
• [Link] detail- the places, persons, activities, and contents of the situation.
• Recognize the degree of uncertainty/uncertainty of acquired information
• Step [Link] symptoms
• a. List all indicators including stated “problems” that something is not as expected or as desired.
• B. Ensure that symptoms are not assumed to bethe problem symptoms should lead to identification of
the problem.
• Step 3. Identifying Goals
• a. Identify critical statements by major parties ( for example, people, groups, the work unit and so on.)
• List goals of the major parties that exist or that can be reasonably informed.
• Step 4.
• a. Decide which ideas, models, and theories seem useful.
Case Analysis
• Step 4.
• b. Apply these conceptual tools to the situation.
• c. As new information is revealed, cycle back to substeps a and b.
• Step 5. Making the diagnosis.
• [Link] predicaments (goal inconsistencies ).
• b. Identify problems (discrepancies between goals and performance).
• [Link] predicaments/problems regarding timing, importance, and so on.
• Step 5. Doing the action planning.
• [Link] and prioritize the criteria used to choose action alternatives.
• [Link] or invent feasible action alternatives.
Case Analysis
• c. Examine the probable consequences of action alternatives.
• [Link] a course of action.
• [Link] an implementation plan/schedule.
• f. Create a plan for assessing the action to be implemented.
• Source:Lundberg and Enz, Case Research Journal.
