Group 2

Dr. Wajiha Rizwan

Dr. Mehvish
Dr. Khadija
Dr. Abdullah
UHS-DME Members
 Total Quality Management
• (TQM) is recognized as an effective
management philosophy which is used as a
strategy for business excellence.
• Japan was the first national who embraced
this concept to recover their economy after
the World War II
 TQM- Definitions
• TQM is a proactive approach, to confirm quality into
the product, service and design of the process and
then to continually improve it. (Short & Rahim )
• TQM is a plan, a systematic approach to ensure
quality and continuous improvement for better
customer experience .
• TQM is naturally relevant to higher education,
because it is a process oriented approach that is
designed in increasing productivity, decreasing costs
and improving quality( James and James)
• Ariff, M. S. M., Zaidin, N., & Sulong, N. A. (2007). Total quality management implementation in higher education:
concerns and challenges faced by the faculty.
 Challenges in Implementation
• Difficulty in applying TQM tools to higher education institutions
• Resistance to change
• Lack of administration commitment
• Time and cost
• Insufficient experience of team leaders and staff in teamwork
• Ineffective communication channels
• Problem in measuring higher education institutions results
• Co-existence of multiple purposes and objectives for higher
education institutions
• Emphases in the individualism leading to internal competition
• Bureaucratic decision-making process
• Lack of a strong Leadership
• We could sum up the goal of TQM in this way:
“Do things right the first time,
every time.”