FRONT OFFICE ADMINISTRATION

SERVICE FLOW
Reservation Form

Registration Form

Payment

Prepare The Bill

Room Check
 Reservation Form

Name

Phone Type of
Number Room

Date of C/I &

Time of
C/O ( Leght
Check in
of Stay )
 Registration Form

Repeat Order (
If Guest made Guest Sign Phone number
RSV before )
 Payment
Always ask advance payment from a guest.

Make sure the payment is more than the amount charged for additional
deposit.

Always prepare exchange money.

Always check the supporting payment peripheral like EDC.

Only authorized person can City Ledger guest account.

 Preparing The Bill

Job desk of Night Audit.

Prepare guest bill complete with the exchange and

envelope.

Always recheck the system before give the bill.

Don’t forget to ask the guest sign.

 Room Check

Check for
Check for
Hotel’s
guest
amenities
belongings
and Linen.

Check for any

breakage Report to
done by Front Office.
guest.