Topic 1.

Gathering
medical information
Nurona Azizah, S.Kep., Ns., M.Biomed
 Topic

After completion of this course, the student will be able to

• Building rapport (general conversation, starting an interview, introducing
yourself to patients/ colleagues/families)
• Gathering personal details (demographic data)
 Warming Up
Speak with your peers about anything for 5 minutes
Before we go to the communication Class
You need to know
1. Nurse and other health practicioners
2. Id bracelet
3. Family tree terms
4. Visiting hours
5. Do and don’t by visitors
6. Asking Question
• Ward manager = kaur
• Ward sister / charge nurse = a British registered nurse who is in charge of
a ward in a hospital
• Staff Nurse = hospital nurse whose rank is just below that of a sister or
charge nurse.
• Healthcare Assisstant = asisten perawat
3 Comprehension. Use the information in the text to complete the sentences with a, b or c.
1 A hospital is like a small town because ...
a it’s busy. b it’s full of different kinds of people. c there are so many
buildings.
2 The difference between now and the past is that ...
a nursing is easier. b nurses make more decisions. c nurses work harder.
3 Consultants and nursing officers are both ...
a senior staff. b house officers. c in charge
of a patient’s treatment .
4 Ward managers are ...
a nurses. b office workers. c senior
doctors.
5 Lab technicians and pharmacists ...
a deliver treatment and care. b work in the background. c help the specialists.
6 Hospital volunteers are ...
a sometimes needed. b paid well. c essential.
Id bracelet
Family tree terms
Visiting hours
 Asking Question
1. Yes/no question and short answer
2. Information question
• One use of how is to ask about means (ways)
• How often: asks about frequency
• How far: The most common way of expressing distance
• How long/ how many (time): asks for information about length of time
3. Who, Whom, and What
4. Choice question
5. Attached/negative questions/tag questions
Main Topic
 Tips for Developing Effective Health
Communication Materials
1. Use plain language.
2. Limit information to three to five key points.
3. Be specific and concrete.
4. Use visuals.
5. Include a summary that repeats the key points.
6. Use positive, hopeful, and empowering language
 COMMUNICATING WITH PATIENT /
FAMILIES
1. Encouraging the Parents to Talk
2. Directing the Focus
3. Listening and Cultural Awareness
4. Using Silence
5. Being Empathic
6. Providing Anticipatory Guidance
7. Avoiding Blocks to Communication / information overload
 GUIDELINES FOR COMMUNICATION
AND INTERVIEWING
• interview process  specific form of goal-directed communication
• nurses focus on individuals to determine the kind of persons they are, their
usual mode of handling problems, whether they need help, and the ways
they react to counseling.

Confi
Patient Greet
dentia
Details Patient
l
 ESTABLISHING A SETTING FOR
COMMUNICATION
• Appropriate Introduction
• Assurance of Privacy and Confidentiality
 Appropriate Introduction
1. Introduce yourself
2. ask the name of each family member who is present.
3. Address parents or other adults by their appropriate titles, such as “Mr.” and
“Mrs.,” unless they specify a preferred name.
4. Record the preferred name on the medical record.
5. Using formal address or their preferred names, rather than using first names or
“mother” or “father,”
6. conveys respect and regard for the parents or other caregivers
 turn off a television, radio, or cellular telephone.
 should also have some play provision for young children
 Confidentiality
 Say “this” not “that”
 Use “medicine” word in patient and “drug” in pharmacist
Ways to Provide Excellent Patient Care to
an Anxious Patient / Family
1. Let your patient be heard
Started with “how are you feeling?” or “is there anything that I can do to make you
feel more comfortable?”
2. Explain the what and the why
Let your patient know everything that you are doing and why you are doing it.
3. Don’t tell your patient to relax — show them how
Give specific directions like “breathe in through your nose and out through your
mouth.” consider offering the services of the chaplain, a cup of tea, or a warm blanket.
4. Do hourly rounding
Let the patient and/or family members know that you will be checking in with them or
“rounding” on them every hour to make sure everything is okay.
5. Use humor
Make efforts to lighten the mood and be personable. Ask patients about their lives —
how many kids/grandkids do they have, where are they from, how they met their
spouse, etc.
6. Prepare yourself for stressful situations
Use this as an opportunity to train yourself to remain calm in stressful situations.
Recognize these feelings and take a few deep breaths before heading into your next task.
7. Be empathetic
But, the truth is that unless you’ve actually been in that situation yourself, you shouldn’t
judge how someone else should feel or act. Do your best to put yourself in their shoes.
 Demographic data?

• Socioeconomic characteristics of a population expressed statistically, such

as age, sex, education level, income level, marital status, occupation,
religion, birth rate, death rate, average size of a family, average age at
marriage.
Gathering personal details (demographic
data)
 What to do in Indonesia Hospital
Setting ?
1. Starting an interview
2. Confidential
3. Introducing yourself to patient and family
4. *Directing them to the bed
5. Asking patient demographic
6. Health insurance, if not  asking the reason, encourage to process it
7. Explaining the ward service and policy (bin, hand washing, dining tm, visiting hours, number of visitors, not allowed to taking
pic, sleeping w pts, carrying lot of things, the place of bathroom, intervention, laundry)
8. Asking to photocopy the doc
9. Introducing staffs in ward (phycisian in charge, nurse, dietician, pharmacist, laundry staff and finance service)
10. Question time and explaining how to call or ask the staff
11. Putting on the patient’s identity (ID) bracelet
 Teddy Roosevelt

“people don’t care how much you know until they

know how much you care“
Thank you