ADVANCES IN

INFORMATION
TECHNOLOGY
ONE OF THE FACTORS CONTRIBUTING TO THE GROWTH OF SERVICE SECTORS

Reporters:
Keith Gian De la Cruz
Riza Morato
John Paul Carino
May Olaso
Caroline Pielago OAC – 10: CUSTOMER RELATION
Hannah Steffany Lopez Pinto
MA’AM NORMA BALUIS ORTEGA-ALAMO
Gaia Preagola
Instructor
Frizzelle De la Torre
Julius Muico
 INTRODUCTI
ON
• Information Technology (IT) refers to the use
of computers, software, networks, and
digital systems to manage and process
information.
• Over the past few decades, IT has rapidly
advanced, revolutionizing various industries,
including the service sector.
Importance in the Growth of Service Sectors
1. Enhanced connectivity
2. Automation and Efficiency
3. Personalized Customer Experience
4. Digital Transformation
5. Innovation and New Services
 Definition of Information Technology
• Information Technology (IT) involves the use of computers, software,
networls, and electronic systems to manage and process information. It
encompasses a wide scope of technologies that enable data storage,
retrieval and communication.
• ROLE IN BUSINESS & DAILY LIFE
IT plays a crucial role in modern business operations, facilitating
tasks like data analysis, communication, and automation. In daily life, IT
enhances communication, provides access to online services, and
influences entertainment and information consumption.
 Historical Context
• IT has undergone remarkable
evolution, transforming various
aspects of business and services.
From early mainframes and
punch cards to today’s cloud-
computing and AI-driven
technologies.
 Key Milestone in IT Development
1950’S-60’s: Emergence of Mainframe Computers.
• During this period, mainframe
computers became the cornerstone
of early computing. They were large,
powerful machines that processed
data for corporations and government
organizations, laying the foundation
for modern computing.
1970’s-80’s: Rise of Personal Computers
• The introduction of personal
computers (PCs) in the 1970s and
their rapid evolution in the 1980s
brought computing power to
individuals and small businesses.
1990’s: Internet Boom and World Wide Web
The 1990s marked the explosion
of the internet, enabling global
communication and information
sharing. Tim Berners-Lee's
creation of the World Wide
Web in 1989 revolutionized how
people accessed and interacted
with information online.
 2000s: Mobile Revolution and E-commerce
• The 2000s saw the rise of mobile
devices, particularly smartphones,
which transformed communication,
entertainment, and business. This era
also witnessed the growth of e-
commerce, as platforms like Amazon
and eBay reshaped the way people
shopped.
 2010s: Cloud Computing and Big Data Analytics
Cloud computing emerged as a way to
deliver computing services over the
internet, allowing easy access to
storage and processing power.
Simultaneously, big data analytics
gained prominence, helping
organizations extract valuable insights
from vast amounts of data.
These milestones have revolutionized how services are delivered,
enhancing efficiency and accessibility. Sectors like banking,
healthcare, retail, and entertainment have all seen significant
transformation due to IT advancements
IT’s Impact on Service Sectors
The transformative power of Information Technology (IT) has
significantly reshaped various service sectors, leading to
remarkable advancements and benefits.
Sectors affected:
• Finance
• Healthcare
• Communication
Key Benefits
• Increased Efficiency
• Enhanced Accessibility
• Improved Customer Experience
Automation & Efficiency
Automation and Information Technology (IT) have
revolutionized various industries, leading to streamlined
processes and increased efficiency.
Example of automation through IT:
• Increased Efficiency
• Enhanced Accessibility
• Improved Customer Experience
The integration of IT-driven automation has resulted in reduced
human intervention, minimized errors, and accelerated task
completion.
Overall, automation powered by advanced IT solutions continues to
redefine thee landscape of modern business and technology.
Digital Transformation
Digital transformation is the integration of digital technologies
into various aspects of business operations within service
sectors.
It aims to enhance efficiency, customer experiences, and
innovation through the use of technology.
Example: Online banking, e-commerce, telemedicine and
digital transformative in service sectors.
Role of IT in Enabling Digital Transition

• Automation
• Online Presence
• Data Utilization
• Transition Benefits
E-commerce & Online Services
Definition of E-commerce: Buying and selling of goods and
services over the internet.
Rise of Online Services: Digital Platforms offering various
services online.
Growth of E-commerce

• IT Advancement: Faster Internet, secure payment gateways,

improved user experience.
• Global Reach: Overcoming geographical barriers, accessing a
wider customer base.
• Convenience: 24/7 shopping, doorstep delivery, easy price
comparisons (e.g., Amazon, Alibaba, Ebay.)
Rise of Online Platforms

• Diverse Services: Education, healthcare, entertainment,

freelance work, and more.
• Accessibility: Services available remotely, catering to different
needs and services.
• Gig Economy: Increasing numbers of freelancers and service
providers (e.g. Uber, Airbnb, Upwork.)
Online Marketplace

• Centralized Platforms: Connecting buyers and sellers for

various products.
• Wide Range of Products: From electronics to fashion to
groceries.
• Customer Reviews: Building trust and aiding purchase
decisions (e.g. Lazada, Shoppe, and Shein)
Remote Work and Collaboration
• Facilitating Remote Work
• Remote work enabled by IT infrastructure.
• Access to company resources from anywhere.
• Increased flexibility and work-life balance.
• Virtual Collaboration
• Seamless communication among remote teams.
• Real-time updates and discussions.
• Enhanced productivity and global talent pool.
Tools for Remote Work Collaboration
• Video Conferencing (e.g. Zoom, Microsoft teams, Google Meet)
• Project Management Software (e.g. Trello, Asana, Jira)
• Cloud Services (e.g. Dropbox, Google Drive, OneDrive)
• Virtual Reality (VR)
Data Analytics and Personalization
ROLE OF IT IN COLLECTING AND ANALYZING DATA
• Information Technology (IT) plays a pivotal role in modern service
sectors. It enables efficient collection, storage, and processing of vast
amounts of data.
• Data analytics tools help extract valuable insights from collected data.
• Businesses can make informed decisions based on data-driven analysis.
• IT empowers service sectors to optimize operations and enhance
customer experiences.
Data-Driven Personalization of Services
• Collected data facilitates understanding of customer preferences and
behaviors.
• Personalization involves tailoring services to individual customer needs.
• Data analysis helps identify patterns, enabling customized recommendations.
• Personalized experiences enhance customer satisfaction and loyalty.
• IT-driven personalization improves cross- selling and up-selling opportunities.
• Overall, data-driven personalization elevates service sector competitiveness.
Challenges and Considerations

“Addressing Potential Challenges”

• Cybersecurity: Protecting sensitive information from cyber threats.
• Data Privacy: Ensuring customer data is handled responsibly and
transparently.
• Digital Divide: Bridging the gap to ensure equitable access to
technology.
Importance of Regulations and Ethics
• Regulations: Implementing guidelines to ensure safe and fair
technology.
• Ethical Considerations: Balancing innovation with ethical
responsibilities.
Future Trends

• Artificial Intelligence
AI is poised to revolutionize service sectors by enhancing
automation, personalization, and efficiency. Predictive
analytics, chatbots, and recommendation systems are just a few
examples of how AI can optimize customer experiences .
• Blockchain Technology
Blockchain's decentralized and secure nature has the potential
to transform areas like supply chain management, financial
transactions, and data sharing. Its transparency and
immutability can foster trust in service sector interactions.
• 5G Technology
The rollout of 5G networks will enable ultra-fast and low-
latency communication. This technology can support real-time
applications, such as remote medical services, augmented
reality, and seamless IoT connectivity in service sectors.
Conclusion
• Information Technology (IT) is defined by its role in business and daily
life, evolving over time to drive efficiency and accessibility.
• IT has transformed service sectors like finance, healthcare, and
communication, enhancing customer experience through automation
and digital transformation.
• E-commerce growth, remote work facilitation, and data analytics
highlight IT's impact, while challenges like cybersecurity and the digital
divide require attention.
• The future holds trends like AI, blockchain, and 5G, suggesting
continued IT-driven evolution across service sectors.