Agenda

Strategic Plan Action Plan Performance review

1. Accident Violations collection.
2. Mange the RAC service Flow and
Operation.
3. Accurate Data on the system to
be matching with the physical
stock.
4. Al Jazeera Service center to be
improved.
5. Booking system for Al Jazeera
Service center and SMS asking
the RAC customers for service
1. Standardize procedures to collect the 1. Organization chart.
violation from the customers. 2. Daily flow for RAC and AJ SC.
2. Inventory will be started next week to 3. Cars ready for rent or sale.
accurate the data. 4. Cars waiting for service.
3. Collecting the Data for ready and 5. Cars waiting for action.
waiting for action from RAC , store 6. CSI Report.
and service in daily basis. 7. Quality Report
4. Daily follow up report from AJ SC to 8. Appointment Ratio.
make sure there are no waiting cars. 9. Income Daily Report.
5. Booking system for Al Jazeera Service 10. Daily Open and close Reports.
center and SMS asking the RAC 11. Fleet controller correction data
customers for service
 Action plan
Them
Accident Violations collection.
Manage the RAC service Flow and Operation.
Accurate Data on the system to be matching
with the physical stock.
Al Jazeera Service center to be improved.
Booking system for Al Jazeera Service center
and SMS asking the RAC customers for service
Problem summary Root Cause Action Plan Action Taken
No Standarize Standrization procduseds done to implent
The SALES MAN does not
proceduseds and daily Standardize procedures to collect the 100% of violation collection and action will
collect the amount of accident
monitoring sheet for violation from the customers. be taken with the sales man in case of not
violation
such job. collecting.
No orgazization chart
no any control on the to manage the staff.
Daily montoring sheet will be shared with
returned RAC and the cars are The RAC list is not
Inventory will be started next week to the RAC staff from for the ready and waitig
waitimng long time for action. acurate. The quality of
accurate the data. for rent to take an action with each single
Also the cars are waiting in the cars is not good to
car.
the AJ SC without aby action. rent it to the
customers.
Collecting the Data for ready and
wornge entry data , no After collecting the all data , one controller
the sytem data and car status waiting for action from RAC , store and
any control on the data will be assigned for entry the data and
are not matchnig with the service in daily basis. Envetory for all
enrty , no monitring shre it on sharing foldre sheet with RAC
physical situation. locations and to be matching with the
and action taken. staff.
system
the operation is not under
control as the cars are waiting
The daily monitirng sheet is sending every
for action , no clear daily No daily follow up
Daily follow up report from AJ SC to day from AJ SC to monitor the branch flow
monitoring to take an action report to take an an
make sure there are no waiting cars. , income performance and waiting for
on the waiting cars , no action for wiating cars.
action cars.
booking system to manage
the flow.
NO clear booking Booking system for Al Jazeera Service Daily booking cars will be sent one day in
the rush is on Saturday only
system to organize the center and SMS asking the RAC advance to prepare the required parts and
and the erst of week is normal
flow. customers for service manpowr to be matching with the flow.
 Technical Team
• Minor repairing Such , Tire repairing , replacing bulbs
, using the launch and erasing DTC , AC gas filling ,
ETC…
• Repairing the show room parking cars to be ready
for rent or sale.
• Communicating with the industrial area and
Aljazeera to follow up the under repairing cars.
• Inspecting the RAC with customer complaints to
reduce the replacement cars.
• Inspecting the cars before and after sending to
Industrial area , Logistic and Aljazeera.
• Checking the accident cars and make sure the
violation has been paid.
Target
841 Showrooms & Parkings 814 Logistic 235 Sheraton
382 Expired 23 242 Expired 23
305 Expired 22 169 Expired 22 157 Expired 23
73 Expired 21 178 Expired 21 77 Expired 22
19 Expired 20 71 Expired 20 2 Expired 21
9 Expired 19 17 Expired 19
9 Expired 18 2 Expired 18
5 Expired 17 1 Expired 17
1 Expired 16
Performance review

1. Daily flow for RAC and AJ SC. 7. Appointment Ratio.

2. Cars ready for rent or sale. 8. Income Daily Report.
3. Cars waiting for service. 9. Daily Open and close Reports.
4. Cars waiting for action. 10. Fleet controller correction data.
5. CSI Report. 11. RAC Correction Data.
6. Quality Report
After Sales KPI”S
1 Appointment Ratio
2 Market share
3 CSI Time Aspect Quality of worsk Value of money
4 FIR
5 complaints ratio
6 Income Revenue Spare Parts Value Added
7 Express service SOP 1 Hour plan
8 Productivity Sold Hours Avialable Hours
9 Closed Job cards
10 Open Job cards
11 5S Evaluation
13 Data correction
14 Fleet Control correction Data
Aljazeera SC performance

600,000

505,659
500,000

398,366
400,000 372,665 367,767
346,255 343,560
291,144
300,000
252,625

200,000

100,000

0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achieved Target

Aljazeera Income YTD

Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec YTD
Target 300,000 300,000 350,000 350,000 350,000 400,000 400,000 500,000 500,000 500,000 500,000 500,000 4,950,000
Achieved 252,625 291,144 346,255 343,560 372,665 398,366 367,767 505,659 2,878,041
% 84% 97% 99% 98% 106% 100% 92% 101%
Aljazeera SC performance
1,605

1,288
1,195 1,204 1,223
1,136
993 1,023

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Achieved Target

Market share YTD

Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Target 1,000 1,050 1,100 1,150 1,200 1,250 1,300 1,350 1,400 1,450 1,500 1,550 15,300
Achieved 993 1,023 1,195 1,136 1,204 1,288 1,223 1,605 9,667
% 99% 97% 109% 99% 100% 103% 94% 119% 0% 0% 0% 0% 63%
Aljazeera SC performance
160,000 160,000
149,850

140,000 140,000
127,995
121,080
120,000 112,954 112,120 120,000
100,525
100,000 96,468 100,000
82,614
80,000 80,000

60,000 60,000

40,000 40,000

20,000 20,000

0 0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Achieved Target

Labor Charge
Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec YTD
Target 80,000 90,000 100,000 90,000 120,000 125,000 110,000 140,000 142,000 143,000 144,000 145,000 1,429,000
Achieved 82,614 100,525 121,080 96,468 112,954 127,995 112,120 149,850 903,606
% 103% 112% 121% 107% 94% 102% 102% 107% 0% 0% 0% 0% 63%
 Workshop Cleaning and 5S
Before

After
 CSI Survey and Complaint
Customer survey project started to achieve 300 Survey per month
01- 02- 03- 04- 05- 06- 07- 08- 09- 10- 11- 12- 13- 14- 15- 16- 17- 18- 19- 20- 21- 22- 23- 24- 25- 26- 27- 28- 29- 30-
S.No Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep TOTAL

TOTAL NUMBER
OF VEHICLES
1 RECIEVED 31 43 27 40 35 32 38 37 36 26 31 26 27 36 30 29 19 28 27 34 15 33 24 25 729

TOTAL NUMBER
OF VEHICLES
2 OUT 28 42 26 38 35 32 38 36 36 26 31 26 26 33 29 21 19 28 25 32 15 31 22 25 700
TOTAL NUMBER
OF CASH
3 VEHICLES 5 8 6 6 6 5 3 8 8 5 3 4 7 4 5 7 5 5 3 7 0 7 3 5 125

TOTAL NUMBER
OF CHERY
4 CUSTOMERS 8 22 8 15 7 20 12 20 13 9 13 8 8 14 18 12 8 12 11 17 8 14 9 14 300
TOTAL NUMBER
OF CHERY
5 SURVEYS 1 1 2 7 3 14 3 6 3 1 6 2 2 2 0 2 1 0 1 1 1 2 1 1 63

TOTAL NUMBER
OF PENDING
6 VEHICLES 3 1 1 2 0 0 0 1 0 0 0 0 1 3 2 8 0 0 2 2 0 2 2 0 30
Service Advisor Training
Service Advisor Training
Service Advisor Training
Service Advisor Training