Faisal AL Rasheed Group - Egypt

Microsoft ERP D365 F&O

ERP implementation …………….

SOW-Scope of Work By Module.

SOP-Standard operating procedure
Role & Responsibility
Risk Factor
Deployment Methodology
Egypt-ERP-2023/1002 4/06/2023

Prepared and Presented By

Zafar Ishtiaq
Scope of Work - Modules which are covered in Implementation

1.Financial Management
2.Supply chain
3.Warehouse management
4.Retail management
5.HR & Payroll
6.Marketing
7.Customer Service
8.Field service
9.Transport management
These modules will not be implemented
1. Manufacturing or Production process
2. Cost Accounting related to Manufacturing
3. CRM- Customer Relation Management
4. Project Management
5. E- Commerce integration

6. *E-com integration will be implemented when system is stable and manufacturing

will be a new project by itself.
Scope of Work - Modules which are covered in Implementation
Finance Management :
1. General Ledger
2. Account Payable
3. Account Receivable ( Employee Receivable )
4. Cash and Bank Management
5. Fixed Asset management
6. Budget Control
7. Management Reporting System ( A reporting tools specific for Financial report)*Accountant can learn to develop
easily.
8. * Payment Request Management
1. Request Flow from B&M to finance for vendor payment at different stages.
2. Finance process and record complete details maintain status of payment –
3. B&M has access to monitor the payment Cycle
4. Finance converts this Request to payment voucher along with request details.
The Modules covered
 Supply Chain Management :
1. Product hierarchy Management
2. Product Management
3. Procurement Process – Purchase process
4. Inventory Control - Stock Management
5. Sales order process – Credit Sales
6. Cost Recalculation
7. Cost adjustment options

1. *Receiving by Advance Shipping Notification ( ASN or load )

2. * Advance Transfer Allocation
3. * Kit Barcode for Advance transfer allocation/ Purchase and transfer
4. * Transfer Requisition Management
5. *Auto replenishment ( Min/Max)
6. Transfer Request – consolidation and distribution
The Modules covered
 Warehouse management:
Advance warehouse management- shelf /Rack / Bin
Work and wave creation
Consolidated Pick list
Hand held Device use
Cross docking
 HR & payroll integrated with D365 :
HR Advance Modules
1.Recruitment
2. performance appraisal
3. Training
4. Employee Self service
5. Time and Attendance
 Retail Management :
1. Retail Head office
2. Retail Front Office ( POS operation & reporting )
E-invoicing integration
The modules covered
 Work flow management

 Document management (Document management which is liked

with the transaction)

 Alert Management
Nasser Sports Center

Implementation Manual

Finance and Accounts

31 May 2014
1.Policy and Procedure Process Manual: Finance and Accounts

► Finalized SOP for Finance and Accounts

NSC - P&P -
Finance & Accounts

Page 9 NSC - P&P Draft Implementation Plan - Finance and Accounts

Nasser Sports Center

Implementation Manual

Buying and Merchandising

19 May 2014
1.Policy and Procedure Process Manual: Buying and Merchandising

► Finalized SOP for Buying and Merchandising

Buying &
Merchandising P&P

Page 11 NSC - P&P Draft Implementation Plan – Buying and Merchandising

Roles and Responsibilities of Departments
1. Providing Business Requirement
 a business requirement is a feature required in the Application.
 End users can not think of any business Features from their own thinking it must be
supported by SOP and Top Management
2. Providing Clean Master Data
 A copy of clean master data is very crucial for The Application to work
 Example: product Hierarchy, product details along with correct attribute.

3. Providing correct balances at go live.

 System migration to an other system requires to have exact balances on a cut off date.
4. Performing User acceptance test
 When Application is ready for testing. Every Department will be given a checklist to
perform the task, see the result and document the result along with the comments.
5. Training the Department for various task.
 Implementation partner and IT Team will train 2 selected team member of each
department and these 2 members will train all other staff in the department.
 ERP impmementation Roles and Responsibilities - End User Departments
Providing User
Department business Providing Clean Providing correct acceptance Training the
# Department Heads Requirements Master Data Balances at Go live Test Users
2 Names From
Department the
1 Finance Mohammed Ali Department Head Deaprtment head Department Head Head Department
Mohammed Sayed

2 B&M Essam shaban

Hussain Ayyub

3 Inventory Ibrahim Taufiq

Moahmmed Sayed
Mohammed abdul
4 warehouse hameed

5 Retail Ops Tamer abdul fatteh

6 Whole sale ahmed Gazzar

15 Customer Service Mahmoud Noor

16 E-commerce Mahmoud Noor

Mohammed Abudl
18 Admin hameed

20 HR & Payroll Naushwa

Mohammed Bakry
Risk Factors for delaying the project
Internal Factors
1. Incomplete Requirement from Department at the planning stage.
2. Asking For Business Process change during the project or at the UAT.
3. Asking for New business process during the project or at the UAT.
4. Not Submitting the Required Report samples .
5. Signing UAT without testing the business function .
6. Change of Responsible Person during the project .
7. Providing incorrect Master data( category/attributes/products etc.)
8. Providing incorrect Balances as per the cut off date at Go Live.
9. Payment to implementation partner is not released as per the contract.
10. Management Decision change to continue the project , having some other urgent Requirement.
11. Required IT infrastructure Not ready or not working as expected.
1. POS and associated hardware at stores as per pre-decided configuration
2. Network Connectivity within the stores and cloud
3. End user Devices and Network connectivity to Cloud
4. Required Test Environment in the head office.
Risk Factors for delaying the project
External Factors
1. Improper system configuration by implementation partner.
2. Non delivery of system in time by Partner.- taking more time than promised.
3. Dispute Arising due to functional Requirement understanding by partner.
4. Mandatory customization required but partner does not agree or ask more time or more money.
5. A Bug reported in the System needs to be fixed by the development Company.
6. Some unavoidable Circumstances in the country or with the Implementation partner.
Deployment Methodology
Gap Analysis and confirmation of available vs non available business features.
1. System will be demonstrated to all Department Key users by the Implementation partner
for every modules .
2. A List of non available Features or Reports will be prepared in advance ( IF any ).
3. An agreement with the partner will be done about time and Cost to add the Required
feature.
4. Gap Analysis will be part of contract .
5. Gap will be confirmed only if it is part of the approved SOP of business or approved by
Management .
Question and Answers…..
Thank you……