VERBAL

COMMUNICATION
 Overview
What it is
Advantages
Voice as a Communication tool
Conversation at Workplace
Public Speaking
Discussing
 Advantages of Verbal
Communication
Allows the use of voice as well as body
language
Allows immediate feedback (and
necessary adjustments)
Helps in conflict resolution
Satisfies a social need (social interaction)
 Use of Voice as a
Communication Tool
We can improve our voice by controlling
these elements:

Pronunciation
Voice Quality
Pitch
Volume
Rate
Emphasis
 Pronunciation
“Saying words correctly and clearly with the
accepted sounds and accented syllables.”

To improve:

1. Listen to the educated people.

2. Consult dictionary.
3. Avoid adding vowel sounds (ischool, istar, athalete,
disasterous etc.)
4. Avoid omitting vowel sounds (genrally, fedral, ridiclous,
sport instead of support etc.)
5. Avoid distorting sounds (hundard instead of hundred,
assessories instead of accessories etc.)
 Voice Quality
Shows the pattern of voice learnt over a period
of time (Arrogant, pleasant, cultured voice)
Identifies personality and mood (enthusiastic,
cold in behavior, angry, childish, with male or
female bias etc.)
The speaker may not actually have that
attribute.
To check your voice quality, record your voice,
listen to it and adjust.
 Pitch
Refers to sound vibration frequency i.e.
highness or lowness of voice.
Vary your pitch — rise and fall is most
attractive.
In business, moderately low voice is
considered pleasing and professional.
 Volume
Indicates the degree of loudness of voice.
Adjust volume according to the size of the
audience.
Listen carefully to the listener’s voice and
adjust your voice accordingly.
Look at the listeners — are they straining
to hear?
 Rate

Refers to the pace of your speech.

Neither be too slow nor too fast.
 Emphasis
By emphasizing certain words, you can
change the meaning of the sentence.
Shift of emphasis from one word to
another can change the whole sense e.g.

Did you say that?

Did you say that?
Did you say that?
Did you say that?

Use emphasis appropriately.