What Is Management?

(1 of 3)

Organizations
• Organizations are collections of
people who work together and
coordinate their actions to achieve a
wide variety of goals or desired
future outcomes.
• All managers work in organizations.
Managers
• Managers are the people responsible
for supervising the use of an
organization’s resources to meet its
goals.
What Is Management? (2 of 3)

Management
• Management includes the
planning, organizing, leading,
and controlling of human and
other resources to achieve
organizational goals effectively
and efficiently.
• What difference can a manager
make? Satya Nadella, Microsoft
CEO
What Is Management? (3 of 3)

Resources
• Include assets such as:
1. People and their skills, know-how, and experience.
2. Machinery.
3. Raw materials.
4. Computers and information technology.
5. Patents, financial capital, and loyal customers and employees.
Achieving High Performance:
A Manager’s Goal (2 of 2)
Efficiency
• A measure of how well or how
productively resources are used to
achieve a goal
• UPS instructing drivers to leave truck doors open
when going short distances to reduce delivery
times

Effectiveness
• A measure of the appropriateness of
the goals an organization is pursuing
and the degree to which the
organization achieves those goals
Figure 1.2 Four Tasks of Management

Jump to Appendix 2 for description

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Figure 1.3 Levels of Management

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Planning and Strategy (1 of 3)

Planning
• Identifying and selecting appropriate goals and
courses of action for an organization

The organizational plan that results from the

planning process details the goals and the specific
strategies managers will implement to attain those
goals.
Figure 8.1 Three Steps in Planning

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Establishing Major Goals

Strategic leadership
• The ability of the CEO and top managers to convey
to their subordinates a compelling vision of what
they want the organization to achieve
• Motivates subordinates
Planning and Strategy (3 of 3)

Mission statement
• A broad declaration of an organization’s purpose
that identifies the organization’s products and
customers and distinguishes the organization from
its competitors
Values, Attitudes, and
Moods and Emotions
Values
• Describe what managers try to achieve through work and
how they think they should behave
Attitudes
• Capture managers’ thoughts and feelings about their
specific jobs and organizations
Moods and Emotions
• Encompass how managers actually feel when they are
managing
Emotional Intelligence

Emotional intelligence
• It is the ability to understand and manage one’s own moods and
emotions and the moods and emotions of other people.
• It helps managers carry out their interpersonal roles of figurehead,
leader, and liaison.
• Managers with a high level of emotional intelligence are more:
• likely to understand how they are feeling.
• able to effectively manage their feelings so that they do not get in
the way of effective decision making.
• Managing and reading emotions is important globally; it varies by
culture.
Critical Managerial Roles (2 of 2)

Table 5.2 Managerial Roles and the Effective Management of

Diversity
Type of Role Specific Role Example

Interpersonal Figurehead Conveys that the effective management of diversity is a valued goal and objective

Leader Serves as a role model and institutes policies and procedures to ensure that diverse
members are treated fairly
Liaison Enables diverse individuals to coordinate their efforts and cooperate with one another

Informational Monitor Evaluates the extent to which all employees are treated fairly

Disseminator Informs employees about diversity policies and initiatives and the intolerance of
discrimination

Spokesperson Supports diversity initiatives in the wider community and speaks to diverse groups to
interest them in career opportunities

Decisional Entrepreneur Commits resources to develop new ways to effectively manage diversity and eliminate
biases and discrimination

Disturbance Takes quick action to correct inequalities and curtail discriminatory behavior
handler
Resource Allocates resources to support and encourage the effective management of diversity
allocator
Negotiator Works with organizations (e.g. suppliers) and groups (e.g. labor unions) to support and
encourage the effective management of diversity

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Managing Diversity Effectively
Makes Good Business Sense
What diversity of employees provides
A variety of points of view and approaches to problems and
opportunities can improve managerial decision-making.
Diverse employees can provide a wider range of creative ideas.
Diverse employees are more attuned to the needs of diverse
customers.
Diversity can increase the retention of valued organizational
members.
Diversity is expected and required by other firms.
Steps in Managing
Diversity Effectively (1 of 2)

Secure top management commitment.

Strive to increase the accuracy of perceptions.
Increase diversity awareness.
Increase diversity skills.
Encourage flexibility.
Pay close attention to how organizational members are
evaluated.
Consider the numbers.
Steps in Managing
Diversity Effectively (2 of 2)

Empower employees to challenge discriminatory

behaviors, actions, and remarks.
Reward employees for effectively managing diversity.
Provide training utilizing a multipronged,
ongoing approach.
Encourage mentoring of diverse employees.